Service Delivery Consultant II - Regulatory Global Human Resources

Company:  Bank of America
Location: Charlotte
Closing Date: 02/11/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

Service Delivery Consultant II - Regulatory Global Human Resources page is loaded

Service Delivery Consultant II - Regulatory Global Human Resources

Apply locations Charlotte Atlanta Plano Jacksonville Phoenix time type Full time posted on Posted 18 Days Ago job requisition id 24041083

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include partnering with the HR program design functions to recommend solutions and requirements for new programs. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs successfully and effectively.

The Regulatory GHR Service Delivery Consultant II drives activities related to GHR regulatory responses and governance. The successful candidate must be able to work across the team and key stakeholders to understand requests across the enterprise, proactively manage multiple regulatory submissions and requests, be able to operate in the gray, and be able to get executive sign off for all requests. This position demands attention to detail, while working in a fast-paced environment.

Responsibilities:

  • Evaluate exam requests, engage partners to gain clarification, in order to provide clear and concise response

  • Ability to write concise responses that allow recipients to succinctly understand complex processes or concepts.

  • Utilize project management skills to coordinate with GHR Partners across the enterprise and ensure completion of multiple regulatory exams and requests.

  • Build repositories and reporting to track regulatory requests and submissions.

  • Establish and maintain collaborative partnerships and provide support while driving deadlines and completion of requests.

  • Performs complex analytics, consulting, and process design tasks to support the successful delivery of Global Human Resources (GHR) products and programs

  • Evaluates existing processes, technologies, and routines to drive process improvements

  • Implements controls to mitigate and manage compliance and operational risk

  • Manages a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively, while coaching and developing team members

  • Partners with HR program functions on an ongoing basis to ensure processes meet design requirements

  • Supports larger, complex initiatives by identifying solutions that meet business needs and priorities

Required Qualifications:

  • Ability to work across variety of key stakeholders

  • Proven analytical and data management skills

  • Strong attention to detail; exercise quality control over own work

  • Deep intellectual curiosity and ability to thoughtfully manage ambiguity

  • High level of interpersonal skills and integrity

  • Able to leverage resources to gather, present, and communicate data and develop solutions

  • Able to distill large volume of information into a compelling and concise business “story”

  • Proven ability to manage multiple projects and priorities independently

  • Ability to handle confidential and proprietary information with discretion, and balance risk and reward with a strong focus on compliance

  • Must be able to demonstrate proficiency with Excel, PowerPoint, and Word

Desired Qualifications:

  • Understanding of Bank of America business and structure

  • Prior experience with Human Resources, Compliance, Risk or Audit

  • Awareness of regulatory environment

  • Experience with regulatory inquiries / responses

Skills:

  • Analytical Thinking

  • Critical Thinking

  • Decision Making

  • Payroll Management

  • Process Management

  • Business Operations Management

  • Influence

  • Problem Solving

  • Quality Assurance

  • Strategic Thinking

  • Executive Presence

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2. Think about why you can do the job and make a list of your skills that are relative to the job.
3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4. Summarize your abilities, accomplishments and skills into a brief, concise document.
 

Considerations when writing a resume
• Do be brief. Resumes should be 1-2 pages in length.
• Do be upbeat and active in your wording.
• Do emphasize what you have done clearly and concretely.
• Do be neat and well organized.
• Do have others proofread and critique your resume. Spell check. Make it error free.
• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
• Don't be dishonest, always tell the truth about yourself in the most flattering light.
• Don't include salary history or requirements.
• Don't include references.
• Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
• Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.

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