Senior Operations Analyst - Global Operations
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
- Analyzing day-to-day issues, researching, and providing resolution for various issues identified within a business unit.
- Building new procedures and completing complex non-routine analytics.
- Creating reports and reviewing exception testing and processing.
- Supporting continuous improvement of processes by identifying trends and understanding the operations environment.
- Leading implementation for products, services, and operational solutions.
- Managing the design, documentation, implementation, and monitoring of new products and services.
- Consulting on procedural, technical, and operational changes.
- Advancing business products knowledge within the operations environment.
- Fostering relationships with partners and teammates.
- Inspecting data to identify issues and trends.
- Presenting reporting on key performance and implementation status.
Required Qualifications:
- Microsoft Office Suite - Excel – Moderate to expert.
- Strong organizational skills.
- Excellent presentation and oral communication skills.
- Problem-solving abilities to quickly recognize ensuing problems and escalate.
Desired Qualifications:
- 3+ years of Lockbox experience.
- Excellent communication skills.
- Ability to work under pressure in a team environment.
- Self-motivated and able to work unsupervised.
- Previous experience within or collaborating with a client service team.
- Knowledge of Operational Risk.
- Proficient use of Microsoft Office.
- Proven problem-solving and analytical skills.
- Ability to produce quality work within tight timeframes.
Skills:
- Attention to Detail
- Monitoring, Surveillance, and Testing
- Policies, Procedures, and Guidelines Management
- Regulatory Compliance
- Written Communications
- Adaptability
- Business Acumen
- Continuous Improvement
- Critical Thinking
- Process Mapping
- Change Management
- Consulting
- Data Management
- Reporting
- Research
Shift: 1st shift (United States of America)
Hours Per Week: 40
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