Quality Assurance Manager

Summary
National Power, LLC is seeking a Quality Assurance Manager to join our growing team! Under the general direction of and reporting to the Director of Broadband Service, The Quality Assurance Manager is primarily responsible for overseeing the quality of services rendered by our vendors for HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.

The ideal candidate will have a strong background in these areas, with a keen eye for detail and a solid understanding of service evaluation, audits, and vendor management.

Essential Duties and Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

1. Develop and maintain service quality control systems, with a focus on HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.
2. Regularly evaluate the services provided by vendors, ensuring alignment with industry standards and company expectations.
3. Collaborate with cross-functional teams and vendors to understand service expectations and standards.
4. Inspect the services rendered, comparing them to the requirements to ensure high-quality services are provided on time.
5. Keep accurate documentation and perform statistical analysis of service quality.
6. Conduct regular service quality audits to ensure compliance with standards and regulations.
7. Track, communicate, and resolve service quality issues.
8. Assist with demand related calls when needed.
9. Implement training programs for internal teams regarding quality control activities.
10. Participate in vendor selection processes by evaluating potential vendors' ability to meet quality standards.
11. Monitor risk management activities related to service provision.

Education & Experience

1. Bachelor's degree in quality, business, engineering, or a related field preferred.
2. Proven experience as a Quality Assurance Specialist or similar role, preferably in an HVAC or facilities systems environment.
3. High school diploma or GED preferred.
4. Current Generac Power Systems certification preferred.
5. Ability to read and interpret documents such as safety rules and procedure manuals.
6. Intermediate computer ability including proficient capability with Microsoft Office applications.
7. Overnight travel may be required.

Skills and Other Qualifications

1. Valid Driver’s License and Passing MVR.
2. Positive attitude and strong customer service skills required.
3. Strong knowledge of quality assurance methodologies and tools.
4. Proficient with Microsoft Office Suite and database management software.
5. Certifications in HVAC, electrical, or other related fields would be an added advantage.

Competencies

1. Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
2. Speaking — Talking to others to convey information effectively.
3. Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
4. Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Work Conditions

1. This position may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.).
2. Frequently work near moving mechanical parts.

Physical Demands

1. Frequently required to utilize hand and finger dexterity; typing.
2. Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
3. Seizing, holding, grasping, turning, or otherwise working with hand(s).
4. Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
5. Moving about on hands and knees or hands and feet to enter restricted spaces.
6. Occasionally, using one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals.
7. Clarity of vision and color vision are both required (i.e., working with small objects or reading small print), including use of computers.
8. Sitting/Driving for long periods is frequently required.

Compensation and Benefits:

1. Competitive pay depending on previous experience and current certifications. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance.
2. Three weeks of paid vacation after 90 days (first year is pro-rated based on start date).
3. Up to 9 paid company holidays.
4. Paid sick time.
5. Company-paid Life Insurance ($75,000).
6. Company-paid Short-term and Long-term Disability Insurance.
7. Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
8. 401(k) retirement savings plan with company matching.
9. Health Savings Account (HSA).
10. Flexible Spending Accounts (FSA).

Additional Info

1. Criminal background check, pre-employment drug screen and MVR required.
2. This is a remote position and will require the employee to work from home.

Equal Opportunity Employer:
National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.