About the team
At Productboard, we believe in making products that matter – products that not only solve real-world problems but also satisfy their users.
The Growth team’s goal is to make it exceptionally easy for people around the world to discover, trial, buy, and use our suite of products and services. As a result, our team is responsible for driving sustainable business growth by increasing acquisition, monetization, conversion, and retention throughout the end-to-end customer funnel of our self-service business line. We use experimentation, customer feedback, and data-driven insights to guide our work and optimize the customer experience.
We’re looking for a Product Engagement and Adoption Specialist who’s passionate about improving the customer experience and enjoys the intersection of sales, customer success, and technical support. You will be an integral member of our product-led growth strategy, working with our smaller customers and internal stakeholders to ensure that our product provides a best-in-class user experience. This is an opportunity for the right person to help evolve how we engage with our customers and build repeatable processes to enhance the customer journey.
Location: 333 Bush Street, San Francisco, CA
In office days are Mondays, Tuesdays and Thursdays
Work hours are 8am - 5pm
What you’ll be working on
- We will train you to be a Productboard product expert, with you fielding trialist and customer questions related to setting up, using, and unlocking new use cases within Productboard
- Resolve customer questions and issues via in-app live chat, Zoom calls (as appropriate), and email
- Help customers understand how to use Productboard in service of their underlying use case(s)
- Lead weekly demos for trialists in a 1:1 or 1:many format as appropriate
- Lead onboarding calls with new customers to orient them to Productboard and activate them within the product
- Guide customers to the appropriate subscription offering based on their specific needs, working with AEs and CSMs as appropriate for contracting and negotiation
- Synthesize trending themes related to customer pain points and share them with the broader Product, Design, & Engineering Growth team
- Proactively suggest and/or develop content in support of resolving key customer pain points, collaborating with the Customer Education team as appropriate to scale impact
About you
Before you dive into this: Don’t worry if you don’t check all our boxes. It's just our dream list! If you have potential, we’ll help you grow.
- 2+ years experience in a customer-facing sales, support or customer success role at a software company
- Exceptional written and verbal communication skills
- Ability to conduct presentations and product demonstrations to a large group
- Natural problem-solving skills
- Quick learner and self-starter mentality
- High motivation and team orientation
You can look forward to the following benefits:
- Competitive compensation, stock options, company 401k
- A budget for your professional development and ongoing learning
- Flexible PTO and 9 paid sick days
- Life insurance and disability coverage
- 1 Volunteer Day per year for you to help causes close to your heart
- 8 weeks of Paternity leave and 12 weeks of Maternity leave
- Mental Wellness Program to support your well-being and self-care
- Company contribution to gym and wellness memberships
- Commuter benefits ($100 per month)
- Company contribution and access to best-in-class health benefits
About Productboard
Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap.
With offices in San Francisco, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.
In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.
About our culture
Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
- People feel empowered, supported, and included
- Trust and transparency are built into the way we work
- Creativity, curiosity, and continuous improvement are encouraged and nurtured every day
Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!
Equal Opportunity Employer Statement
We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.
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