Director of Engineering/Facilities

Summary:

Functions as the Strategic Business Leader of the hotel’s Engineering department. Position has overall responsibility for building, plant maintenance and protection, grounds landscaping and maintenance, guest and associate satisfaction, as well as the financial performance of the department. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures engineering operations meets the brand’s target, customer needs, ensures associate satisfaction and maximizes the financial performance of the department. As an executive committee member, develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates. Ensures long term asset protection and effectively manages capital expenditures to maximize the return on investment to the owner and White Lodging.

Responsibilities:

1. Know the White Lodging Way for Engineering, housekeeping, and food service operations
2. Ensure the hotel’s maintenance and upkeep standards meet WL, Brand, and Guest standards
3. Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
4. Comply with the latest insurance, local county, state, and federal government codes, laws, and requirements
5. Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
6. Have knowledge of property, staff, and services with hours of operation
7. Carry out all reasonable requests by management
8. Initiate training of new department associates on equipment and the daily functions of the hotel
9. Delegate or coordinate shift staff duties
10. Responsible for identifying and scheduling repairs of all mechanical failures to include repair of appliances, HVAC, electrical or plumbing; follow through on procedures on equipment maintenance where applicable as directed by management
11. Possess the ability to read and use blueprints, diagrams, operations manuals, and manufacturer’s specifications
12. Responsible for operating various hand and power tools in a safe manner
13. Follow safe working practices and conditions within your department
14. Function as a member of the emergency organization team become an expert on life safety system
15. Be aware of fire, safety, and protection equipment/hazards
16. Responsible for completion of preventive maintenance programs on rooms and equipment
17. Responsible for maintaining key inventories and procedures in coordination with risk management
18. Maintain positive public relations and a pleasant attitude with all guests and associates
19. Ensure all potential safety hazards are corrected in a timely fashion
20. Delegate, supervise, and participate in all preventive and general maintenance programs
21. Directly responsible for the coordination of the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with Marriott standards
22. Coordinate and supervise all contracted projects
23. In the formulation and completion of capital expenditure projects
24. Controlling operating costs
25. Preparing annual budgets
26. Ensure all guests’ complaints are handled with extreme courtesy and promptness
27. Ensure work assignments are completed with no rework
28. Ensure work assignments are completed with no supervision
29. Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
30. Maintain a clean and organized work area, and return tools to their proper place
31. Ensure department training, self-development, and running the department to its fullest potential
32. Surface issues of concern to General Manager
33. Work and communicate well with other departments
34. Assume the responsibilities of the General Manager in his/her absence as part of the property MOD program
35. Act as a technical liaison to all other departments
36. Ensure service requests are followed up on and completed as described in White Lodging Way
37. Review and evaluate utility reports with input on energy conservation
38. Ensure an adequate supply of spare parts in inventory
39. Coordinate preventative maintenance system according to SOP’s
40. Fire alarm / life safety system - to monitor and perform test systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems
41. Have a working knowledge of fire sprinkler and emergency power systems
42. Energy conservation - to observe energy and utilities usage in the resort and on the grounds
43. Look for ways to conserve energy and report any ideas to the Engineering Management
44. Emergencies - be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency
45. Act as quickly and responsibly as possible to return the building to its normal operating status
46. Inform Engineering Management of any such emergencies RDOE, VP
47. Records - read, log, track, and interpret readings from meters, gauges, and other measuring units; maintain a thorough log of each day’s activities and problems that occur and ensure this information is passed on to other shifts
48. Complete PMworks tasking and reporting
49. Maintain the White Lodging Way calendar for success and communicate such and submits copy to RDOE
50. Respond to work orders and requests and documents all work in the defect log
51. Participate in a weekly property walk through and complete identified deficiencies within an appropriate time
52. Complete weekly ENG/General Manager accountability review; submit copy to RDOE
53. Follow up and communicate on outstanding issues
54. Implement White Lodging Way for Engineering
55. Train, motivate, and develop property staff in the White Lodging Way of operating hotels
56. Communicate effectively with customers, co-workers, and supervisors
57. Remain flexible and responsive to scheduling needs
58. Communicate regularly as needed with Regional Director of Engineering
59. Communicate timely, clearly, and effectively to all stakeholders

Other Information:

SKILLS:

1. Certified Pool Operator or able to be certified within six months
2. Licenses or certifications in specific trade a plus (HVACR, EPA)
3. Demonstrated leadership and management skills in the highest level
4. Proficient in the use of computers, including: word processing software, spreadsheets, email systems, property management systems, and project management systems
5. Must be able to read and interpret blueprints, schematics, and project documents
6. Familiarity with union labor issues where applicable
7. Knowledge of White Lodging Way for Engineering, housekeeping, and food service operations
8. Budgeting and cost control
9. Safety and security standards for White Lodging properties and employees
10. Facility standards for the operation and maintenance of hospitality buildings and systems
11. Energy management, conservation, and efficiency
12. Environmental regulation
13. Building and maintenance automation
14. Fire and life safety systems
15. Standards for workplace safety and risk mitigation for employees and guests
16. Effective training practice and resources
17. Capital planning and administration
18. "Green" operations practices and strategies
19. Contract processes and standards
20. Vendor relationship

EDUCATION/EXPERIENCE:

1. Bachelor’s Degree, preferably in Facilities Management, Engineering, Construction, or Business, or extensive practical work experience in facilities management
2. At least 5 years of experience in Hospitality Facilities Management
3. Has held previous positions of Chief Engineer or Director of Engineering in large select or full service property
4. Experience in leading facilities, construction and renovation projects

FULL TIME BENEFIT OVERVIEW:

1. Medical, Dental, and Vision
2. Short- and Long-Term Disability and Life Insurance
3. Employee Assistance Program (EAP)
4. 401(k)
5. Paid Time Off to include Vacation, Holidays, & Sick
6. Tuition Reimbursement
7. Complimentary and Discounted Rooms

Location Code: 1023