Logistics Account Coordinator

dancker is a leading interior solutions firm that integrates architecture, furniture, and technology as a one-source provider and logistics manager for corporate, education and healthcare facilities.
Our goal is to help our clients create meaningful spaces that connect people, places, and technology to engage employees and improve organizational performance.
Founded in 1829, dancker is one of country’s oldest privately held companies. With our long history and extensive experience, we help our clients rethink their spaces by maximizing the impact and value of their real estate. dancker conducts business nationally from its headquarters, showroom and logistical facility in Somerville, NJ.
Logistics Account Coordinator
Somerville, NJ
JOB RESONSIBILITIES
This dynamic, fast paced position, is focused on providing the highest level of customer service and sales support by assisting our furniture division by managing assigned accounts from point of order processing through installation/invoicing.  Responsible for the coordination with other dealership functions and outside resources to ensure excellent account management for all our clients.
The responsibilities of this role include but are not limited to:

• Responsible for overall coordination with account manager for all internal aspects including pricing, expediting shipments, sales collaboration.
• Act as single point of contact for customer inquiries, problem resolutions, support and information as well as assistance with company technology.
• Develop and process quotes, sales orders & invoices efficiently, accurately and in compliance with customer contract and dealership profitability standards.
• Vendor acknowledgments & lead time coordination.
• Coordinate and expedite service to customers across various dealership functions and divisions, outside contractors and vendors ensuring timely delivery and installation and accurate invoicing. 
• Obtain and complete certificates of insurance for and from clients.
• Confirm completion of punch list activities.
• Communicate with vendors on customer needs, specification issues and timely delivery. Potential for client site visits required.
• Ensure customer satisfaction through review of all order lines, completion of punch list activities and follow-up on vendor credits and freight claims.
• Search for and recommend new processes and work methods to increase organization efficiency and improve customer satisfaction.
• Ability to work inside Client Owned database, such as: Unifier, SmartSheet, Attainia, ProCore
• Review service provider invoices related to project costs for accuracy, completion, and compliance to contract.
• Maintain detailed project documentation, including key project decisions, customer project requests, financial and change order revisions.
• Review service provider invoices related to project costs for accuracy, completion, and compliance to contract

The above duties may be supplemented occasionally with additional duties related to company objectives.
QUALIFICATIONS
 

• Level of education:  College degree preferred.
• Job related work experience: Minimum of 2+ years.

OTHER REQUIREMENTS
 

• Excellent communication & organizational skills must be detail oriented with the ability to multitask with an aptitude for numbers and ability to retain information.
• Product knowledge (preferably Steelcase) Computer skills: Windows, Hedberg, Word, Excel, Outlook.

dancker offers an excellent benefit package including: Medical, Dental, Vision, Life, LTD, Health Advocate Services, Flexible Spending Accounts, a 401(K) with a company match, employee profit sharing plan, an employee assistance program, flexible work arrangements and corporate discount programs.  Additionally, we offer continuous training and development for our employees, a reward and recognition program, a positive teaming atmosphere, and career advancement.  Employees also participate in a variety of community initiatives. 
dancker is an Equal Opportunity Employer and encourages minority and female applicants to apply.
View our website to learn more about dancker or to join our team at