Help Desk Support Spec

Job Summary:
Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:

• Provide first-level contact and convey resolutions to user issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem-solving processes.
• Assist with administrative tasks related to phone communication, such as updating contact lists and managing voicemail systems
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers' expectations.
• Ensure proper recording, documentation, and closure of issues.
• Collaborate with the Workforce Training and Development department to identify training needs and improve training programs
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products, and services.
• Conduct training sessions on EHR functionality and job dependent applications for staff members.

Requirements:

• Proven working experience in providing help desk support.
• Working knowledge of help desk software, databases, and remote control.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• BS degree in Information Technology, Computer Science, or equivalent.

Preferred Qualifications:

• Certification in ITIL, CompTIA A+, Network+, or other relevant certifications.
• Experience with Microsoft Office 365, Windows, and Mac operating systems.
• Familiarity with network management and diagnostic tools.

What We Offer:

• Opportunities for professional development and growth.
• A collaborative and supportive work environment.

How to Apply:
Interested candidates are encouraged to submit their resume
Claratel Behavioral Health is and equal opportunity employer regarding disability under VEVRRA and ADA
Other details

• Job Family Assistant
• Pay Type Hourly
• Employment Indicator REGULAR

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