Job ID: 2790985 | Amazon.com Services LLC - A57
Join our team as a Sr. Product Manager - Technical and drive the development of cutting-edge experiences for our global customers. In this role, you will have end-to-end ownership of the product, user experience, design, and technology required to deliver innovative solutions. You will be part of the Customer Experience Automation team within Device, Digital & Alexa Support (D2AS) org, where we create best-in-class self-service automation experiences across voice and chat channels. To thrive in this role, you will need a strong technical background, excellent communication skills, and a passion for delivering exceptional user experiences.
Key job responsibilities
- Identify new opportunities and write new proposals to help us drive newer growth areas for our D2AS Team.
- Help drive state-of-the-art experiences tailored to the unique needs of our worldwide customers in the D2AS.
- Collaborate with cross-functional teams on fast-paced, challenging projects, experimenting with new possibilities and taking calculated risks.
- Define and create customer experience for our self-service chat platform, catering to a global user base.
- Develop product strategies, roadmaps, and detailed requirements to execute your vision.
- Work closely with engineering, design, operations, legal, customer service, and executive teams to ensure seamless execution.
- Leverage your analytical skills and work independently under tight deadlines.
A day in the life
You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objectives and adhere to business plans towards shared objectives.
BASIC QUALIFICATIONS
- Bachelor's degree
- 7+ years of technical product or program management experience
- 5+ years of end-to-end product delivery experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
- Experience working in building Generative AI experiences, Customer Experience Improvement and Self Service tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
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