STARTING WAGE: $15.75 PER HOUR
Job Summary: Oversees the nightly operations of the front desk of the hotel and staff.
Qualifications: Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Essential Job Functions:
* Checks guests in and out of hotel when needed.
* Performs complete night audit functions.
* Provides written documentation to supervisor of all errors found relative to rates, rate codes, adjustments, etc.
* Distributes reports to all areas needed.
* Works with both lodging & gaming systems in processing reservations.
* Corrects any problems that may arise during close day procedures.
* Addresses guest complaints and problems that may occur during designated shift.
* Able to correctly and procedurally register guests in accordance to established service standards.
* Obtain appropriate amount of credit/payment for guests stay
* Issue room keys to registered guests
* Able to correctly and procedurally settle/close out guest accounts upon their departure
* Able to correctly and procedurally close out shift at the end of their shift
* Must be able to lift up to 25 lbs; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
* Must be able to understand and communicate in English.
* Must be able to work a variety of hours, holidays and weekends.
* May be required to perform other duties as assigned.