IT System Administrator Level 2 (MSP)

Chicago, IL
$80,000 - $95,000

About

IT System Administrator Level 2 (MSP):

We are a full service Managed and Cloud Services Provider focused on providing comprehensive analytical data and IT services to ensure small and medium-sized businesses are modernized. We offer cyber and network security, IT consultation, cloud computing, server/network support, and hardware support.

We are currently seeking an IT System Administrator Level 2 (MSP) who will respond to technical queries and issues, provide onsite (white-glove) support, resolve IT infrastructure issues promptly, and provide technical recommendations to staff/clients. This is a full-time (W2) position paying $75K – $85K depending on your experience.

Responsibilities:

1. Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolution.
2. Handle service tickets assigned by the client service coordinator and incoming calls to the service hotline.
3. Fulfilling requests for moves, adds, and changes.
4. Troubleshooting and resolving technical issues promptly.
5. Prioritizing your workload to ensure the most critical issues are resolved first.
6. Document standard support procedures that coworkers can follow (via Kaseya VSA and Autotask).
7. Participate in ongoing training and stay updated with new products and services.

Requirements:

1. Previous Managed Services Provider experience required.
2. 3+ years of experience in IT troubleshooting and supporting computer, networking, or server infrastructure.
3. Experience in ISP Installation, WLAN, Antivirus, Mobile Devices, Email, basic networking, and server support.
4. MDM Experience (Jamf, Intune).
5. Excellent verbal and written communication, listening, and interpersonal skills.
6. A strong phone presence with a knack for building rapport quickly and establishing trust.
7. Strong desire to grow your career within an agile and hungry environment.
8. Valid Texas issued Drivers License.

Benefits:

1. Health, Dental, and Vision Insurance.
2. Performance Based Incentives.
3. PTO + Sick Days.
4. Ongoing Paid Training.
5. Certification Reimbursement.
6. Mileage Reimbursement.
7. Car Allowance.
8. Annual Reviews.

About the Company

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Location: Chicago, IL
Job ID: BW4954
Published Date: October 9, 2024#J-18808-Ljbffr