Homeless Resource Outreach Specialist

Salary: $42,099.20 Annually
Location : KY 40202, KY
Job Type: Full_Time
Job Number: 11376
Department: Office of Resilience and Community Services
Opening Date: 06/14/2024
Closing Date: Continuous
Description
Essential Functions:
Builds relationships within the houseless community, homeless providers, and neighborhoods
Engages and connects houseless individuals to services and resources
Coordinates, monitors, and evaluates needs of those experiencing houselessness utilizing client-centered communication and response
Examples of Duties
Examples of Work:
UNDER GENERAL DIRECTION
Builds relationships with houseless individuals in encampments and the areas where transient individuals frequent
Connects houseless individuals with resources and services (by building trust and rapport) to address their individual needs
Engages and mitigates through crises de-escalation, harm reduction, and conflict resolution
Anticipates and is responsive to Homeless Services Division team requests and the needs of the team
Articulates positive reinforcement, proactiveness, and transformation
Makes necessary connections to services, support, and opportunities (i.e., emergency shelters, SUD services, mental health services, Common Assessment, Single Point of Entry, etc.) that leads to stabilization and/or housing security
Conducts neighborhood friendly approach with grass roots organizations, homeless providers, and business stakeholders
Educates citizens on the Homeless Encampment ordinance and the Homeless Encampment Protocol
Builds and/or strengthens relationships within the community to be able to assist with identifying the gaps and barriers
Establishes and maintains liaisons with other service providers
Documents and records daily client interactions, including triage of individual needs, contacts, referrals, and site conditions
Works cooperatively with members of government related agencies and the general public
Coordinates property maintenance and monitors for compliance or assessment for encampments
Performs related work
Minimum Requirements
Physical Requirement & Working Conditions:
Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work
Communicates with individuals in person and utilizes all types of communication media
Spends prolonged periods of time sitting, standing, walking, carrying, stooping and climbing
Spends prolonged periods of time exposed to the elements
Travels through Metro Louisville to engage houseless individuals residing on the street and in spaces not meant for human habitation
Minimum Requirements:
High school diploma or the equivalent
One year of experience working within outreach or homelessness services
Other Minimums:
Must possess and maintain a valid driver's license
Must be willing to commit to a minimum of a two-year assignment
Must be eligible to complete Trauma-Informed Care, Harm Reduction, and Equity training within 90 days
Must be willing to work first or second shift, weekends, extended hours, overtime and/or vary duty hours as deemed necessary
Equivalency:
An equivalent combination of education and experience may be substituted, but must have one year of relevant work experience in community outreach or in homeless services
KSA's:
Possess an empathic demeanor and desire to help the homeless population
Self-motivate while working independently as well as in a team environment
Effective interpersonal skills and attention to detail
Basic computer literacy including Microsoft Suite applications
Proficient with HMIS, ArcGis, and Microsoft Suite applications
Lived experience welcome
Louisville Metro Government is committed to providing our employees with the tools they need to lead a fit and healthy life. Aside from community-wide initiatives like the Mayor's Hike, Bike and Paddle event every Memorial Day and Labor Day, and the Healthy Hometown Movement, Metro Government provides employees with programs designed to enhance their life and well-being, like a Wellness Center that allows employees and their dependents with Metro health insurance to take care of their basic medical and health needs for a $5 co-pay. Louisville Metro Government understands that a team of healthy, vibrant employees is the greatest asset we have.
Full Time Regular
• Medical
• Dental
• Vision
• Group Term Life
• Supplemental Life
• Accidental Death & Dismemberment
• Sick Leave
• Vacation
• Holiday Pay
• Bereavement Leave
• Kentucky Public Pensions Authority
• 457 Deferred Comp
• Voluntary Lifestyle Benefits
• Tuition Assistance
• Qualified Adult Benefits
• Childcare Assistance
• Free TARC Use
• Paid Parental Leave
Part Time - 17.5 to 25 Hours Per Week
• Vacation (pro rata)
• Sick Leave (pro rata)
• Holiday Pay (pro rata)
Part Time - Less Than 17.5 Hours Per Week
• Ineligible For Benefits
Temporary Positions
• Ineligible For Benefits
Interns
• Ineligible For Benefits
01
Do you have a High school diploma or the equivalent?

• Yes
• No

02
Do you have one (1) year of experience working within outreach or homelessness services?

• Yes
• No

03
Are you willing to spend prolonged periods of time exposed to the elements?

• Yes
• No

04
Are you willing to travel through Metro Louisville to engage houseless individuals residing on the street and in spaces not meant for human habitation?

• Yes
• No

05
Are you willing to commit to a minimum of a two-year assignment?

• Yes
• No

06
Are you willing to work first or second shift, weekends, extended hours, overtime and/or varying duty hours as deemed necessary?

• Yes
• No

07
Do you possess a valid state driver's license?

• Yes
• No

Required Question