DescriptionAmazon Ads is seeking a customer-obsessed Senior Channel Manager to own the strategy, governance, and overall excellence for two of our most important, complex marketing channels: email and mobile. This role will be instrumental in driving usage of our portfolio of self-service advertising products and enabling our advertisers to achieve their business goals. In this high-impact, high-visibility role, you will define, test, and scale best-in-class customer experiences across email and mobile. You will establish standards, processes, and guardrails to ensure continuous optimization and improvement and drive the launch of new features and solutions to enhance the in-channel customer experience. You will be accountable for the performance of our email and mobile channels, tracking and analyzing key metrics such as reach, engagement, attributed actions, and sentiment/VoC. Using data-driven channel insights, you will influence the decisions and priorities of multiple stakeholders across Marketing, Product, Engineering, and Analytics.The successful candidate will have extensive experience building and optimizing high-performing marketing programs, particularly related to email and mobile channels. You should be able to work both strategically (generating bold and innovative ideas) and tactically (managing martech, analyzing data, removing blockers). Top-tier problem-solving abilities, strong communication skills, and a proven track record of delivering results in ambiguous environments are essential for this role.Key job responsibilitiesOwn end-to-end channel strategy, governance, and overall excellenceDevelop a comprehensive strategy for the email and mobile marketing channels that works back from the customer experienceContinually evolve this strategy to meet the changing needs of our customers and businessEstablish guardrails, processes, and mechanisms to ensure high-quality, scalable channel operations and performanceDefine, test, and scale best-in-class customer experiencesDesign, test, and implement innovative customer experiences across email and mobile channelsContinually raise the bar for the customer experience by establishing strong standards and processesDrive the launch of new features and solutions to enhance the customer experience in-channelCollaborate cross-functionallyPartner with Product and Engineering teams to define roadmaps and improvements for the customer experience in- channelWork closely with Analytics teams to create and optimize performance reporting and understand channel trendsInfluence priorities and decisions across multiple stakeholder teamsMeasure and optimize channel performanceTrack and analyze critical performance metrics like reach, engagement, attributed actions, and customer sentimentUse performance reporting to continually uncover key insights and identify customer opportunitiesLeverage findings to continuously optimize the customer experience in-channel and make strategic decisionsBasic Qualifications6+ years of professional non-internship marketing experienceExperience building, executing and scaling cross-functional marketing programsExperience using data and metrics to drive improvementsExperience communicating results to senior leadershipExperience communicating results to stakeholdersExperience with Excel or Tableau (data manipulation, macros, charts and pivot tables)Preferred QualificationsExperience in B2B, digital advertising, and ad-tech products/servicesExperience with Marketo, or similar email platformsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
