Engineer, Managed Services Microsoft

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Engineer

Job Summary:

As an Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Microsoft Team Lead. The Engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video and email to ensure customer issues are resolved per contracted SLA's while documenting all actions and communication in the ticketing system, ServiceNow.

Travel Requirements:

This position does not require any travel. This will be a remote role (within the Continental US). This role will follow a second shift schedule - 2:00 p.m. - 10:30 p.m. ET.

Job Responsibilities:

• Oversees the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects
• Provide feedback to management on process improvements and areas of concern
• Maintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation
• Provides emergency on-call support on a rotating schedule.
• Be available while on-shift through several different venues - Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.
• Will carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
• Troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
• Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.
• Develop additional skills in other products as business needs dictate.
• Effective communication amongst the team and with other engineering verticals and management.
• Respond to customer service calls and emails in agreed upon timeframe.
• Manage service tickets that are assigned to your personal and team queue.
• A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.
• Other duties as assigned.

Required Skills:

• Advanced knowledge and understanding of Microsoft Server OS - 2016+
• Advanced knowledge and understanding of Microsoft Azure - including ability to navigate all options within the portal and execute on remediation efforts
• Advanced knowledge and understanding of Microsoft application including: Exchange, SQL, Active Directory, DNS, DHCP and GPO
• Understanding of Microsoft 365 / Azure support model and product lineup
• Basic understanding of networking protocols including: TCP, UDP, IP Addressing, Routing and Switching, VLANs and Firewalls
• Basic understanding of Hypervisors including: VMware and Hyper-V
• Strong communication skills including the ability to communicate technical information using non-technical language
• Previous experience or aptitude to be successful in an Operations capacity
• Good problem-solving skills
• Comprehensive verbal and written communication skills
• Ability to work on several problems simultaneously
• Ability to work with broad range of experience levels
• Maintaining complex operational processes
• Ability to handle and escalate highly impacting operational issues to upper Management and/or 3rd party vendor escalation

Additional Preferred Skills:

AZ104 and MS100/MS101 certifications and/or similar work experience preferred.

Education and Experience:

• Bachelor's degree or the equivalent work experience and/or military experience
• 2-4 years' experience working in a Network Operations Center
• 2-4 years' experience troubleshooting infrastructure devices applicable to engineering vertical
• Strong interpersonal skills and relationship management abilities - showcasing the ability to work well with many levels of client engineering and management
  
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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit:

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

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