Senior Omni Channel Analyst

Role: Senior Omni Channel Analyst
Type: Contract
Work Location: Orlando, FL (Onsite from Day1)
Contract Duration: Long term
In this role, this resource would help working with large, disparate data-sets , work with multiple data environments / tools, and become a subject matter expert with data and source systems used within various lines of business.
Responsibilities:
Data Analysis and Insights:

• Work with business partners to determine analytical/reporting needs and refine requirements
• Analyze and mine data to derive insights in time allotted
• Make business recommendations based on the data findings
• Constantly look for opportunities to drive more efficient and innovative solutions to analytical requests

Data Governance:

• Document data requirements, and code using DTOA approved tools and standards
• Perform data quality checks / audits to ensure accuracy and provide data notes for insights
• Partner with the Data Strategy / Data Services teams to highlight new data needs and help define requirements for business logic, recurring processes

Data Delivery / Distribution:

• Develop efficient and value-added reporting / insights to business partners using organization approved tools and delivery methods
• Convey and highlight recommendations to 'tell the story' with data
• Ensure partners understand the data / tables / processes

Qualifications we seek in you!

• Bachelor's degree in analytical/quantitative field - e.g. statistics, economics, mathematics, marketing analytics, engineering, etc
• 4+ years of relational database / data warehouse experience
• 4+ years of analytical experience
• Ability to excel in a fast-paced, complex, and ambiguous business environment
• Ability to deliver work on-time
• Team player mentality
• "Get stuff done" approach
• Attentiveness to detail
• Desire to learn and grow with an organization
• Proficiency in SQL
• Proficiency in Microsoft Office suite
• Proficiency with business intelligence tools such as Tableau, PowerBI, or MicroStrategy

Preferred Qualifications/ Skills:

• + years of relational database experience
• 6+ years of analytical experience
• Ability to apply statistical rigor to analyses
• Knowledge of "big data" environments and tools
• Experience with digital and contact center data and analytics
• Experience with data warehouse platforms such as Snowflake, Cloudera/Hadoop
• Experience with text mining and natural language processing
• Proficiency in , R, and/or Python programming languages
• Interest in machine learning and artificial intelligence

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.