We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.
This role is responsible for developing and managing a Road freight capability/organization within the US and Mexico, which at its end-state offers clients the network and the customer experience expected of a leading global logistics company in the sector. This includes putting our branch office/agency operations model in place and leading the standardization and optimization of processes across the organization to ensure efficiency, scalability and quality. This role oversees and drives the company's Road freight business's strategic direction, operations, and growth within the country. This position requires a seasoned executive with extensive experience in the logistics and Road industry, who can lead teams, develop business strategies, and achieve ambitious goals.
KEY ACCOUNTABILITIES
STRATEGIC LEADERSHIP
- Develop and execute the Road freight division's strategic vision and long-term goals
- Identify market trends, opportunities, and threats to inform business strategies
- Drive innovation and continuous improvement initiatives to enhance service quality and efficiency
- Lead the development and creation of the Road freight network and the corresponding branch offices
- Work with agency teams to create pricing and profit share models for the various modes of transportation
- Work with regional and country logistics VPs, and operations for the implementation of the solutions
OPERATIONAL EXCELLENCE
- Oversee day-to-day operations of the Road freight division, ensuring adherence to safety, compliance, and quality standards
- Optimize processes to improve cargo handling, routing, and delivery times
- Manage budgets, cost control, and resource allocation effectively
- Obtain all licenses and certifications to ensure compliance with rules and regulations (e.g. dangerous goods, hazardous materials)
BUSINESS DEVELOPMENT
- Identify and pursue growth opportunities within the Road freight industry
- Expand the customer base and strengthen client relationships to drive revenue growth
- Participate in customer meetings when specific technical capabilities are required
- Build and manage strong collaborative relationships with all stakeholders connecting our business units with Road capability know-how and alignment of trade-lane strategy
- Establish and maintain strategic partnerships with Road lines, suppliers, and key stakeholders
- Collaborate with tender and solution teams to offer competitive offerings to actual/potential customers
- Maintain a customer-centric approach, striving for exceptional service and satisfaction
- Address customer inquiries, concerns, and feedback promptly and effectively
PROCUREMENT STRATEGY
- Develop and execute a comprehensive global procurement strategy for Road freight services in the country in alignment with global and regional procurement strategy
- Identify and establish relationships with strategic suppliers and negotiate favorable terms and agreements on a country level
- Monitor market trends and fluctuations in pricing to make informed procurement decisions
PRICING STRATEGY
- Analyze market conditions, competition, and cost structures to develop effective internal pricing strategies
- Collaborate with sales and operations teams to ensure pricing aligns with customer needs and company objectives
- Optimize pricing models to maximize revenue and profitability
CONTRACT MANAGEMENT
- Oversee the negotiation, creation, and management of contracts with carriers and suppliers on country level in alignment with corporate
- Ensure contractual terms and conditions compliance, including service level agreements and pricing structures
- Review and amend contracts as necessary to adapt to changing business needs
TEAM LEADERSHIP
- Build and lead a high-performing team of managers and professionals
- Provide guidance, mentorship, and support to country and team members, fostering a collaborative and innovative work culture
- Ensure the development and training of staff to meet business objectives
FINANCIAL MANAGEMENT
- Develop and manage the division's budget, revenue targets, and financial performance
- Monitor financial KPIs, analyze financial reports, and make data-driven decisions to achieve profitability
- Ownership of the Intercompany billing processes
REGULATORY COMPLIANCE
- Ensure compliance with all relevant aviation and logistics regulations, including safety, security, and customs requirements
- Implement best practices to mitigate risks and ensure legal compliance
SUSTAINABILITY
- Promote environmentally responsible practices within the Road freight division
- Explore eco-friendly and sustainable solutions to reduce the division's carbon footprint
- Support M&A in the field of Road freight forwarding to accelerate growth plans
QUALIFICATIONS, EXPERIENCE AND SKILLS
- A senior professional - minimum 15 years senior management experience within Freight Forwarding and Logistics who has covered all facets of Road freight in a previous career
- Proven track record in general management, preferably in a multinational environment. He or she will have significant experience in managing cross-functional teams and will have demonstrated success and accountability for results.
- Successful management of all key stakeholder relationships including shareholders and external government agencies
- Advanced knowledge of logistics processes, security procedures, and protocols pertaining to freight forwarding. Focus is on Road freight but a sound understanding of the entire logistics industry will be a benefit
- Aware of new developments in the industry including index-based pricing, client carrier contracts around AFFA, marketplaces/platforms, new risk management tools and a clear understanding of digital transformation
- Ability to benchmark with industry to evaluate and assess/manage business operations and opportunities
- Strong negotiator and a self-starter who can adapt to stressful environments by using a sociable but firm approach and engendering trust and integrity
- Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives
- High level analytical, conceptual and problem-solving skills
- Strong commitment to client service excellence with the ability to build solid relationships
- Experience in navigating structures, bureaucracies, and decision-making systems of large multinational corporations
ABOUT DP WORLD
We deliver these services through an interconnected global network of 128 business units in 60 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.
Our dedicated, diverse and professional team of more than 53,220 employees from 131 countries is committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.
We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.
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