Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Sales Director – New York Metro Area
Uniphore is looking for a Sales Director for the Eastern US, based out of NYC metro area. Uniphore, a pioneer in AI integration across the enterprise, is at the forefront of revolutionizing customer interactions. Join us at Uniphore to be a part of a forward-thinking organization that values innovation, collaboration, and continuous learning!
A successful candidate for this position is a strong hunter with a passion for customer success, strong analytic and strong communication skills. One who can rapidly build energy, business cases, demonstrations and proposals to accelerate business in a new segment to scale revenue from year 1. This is an amazing opportunity to build and shape a business, client base, culture and take a leading role within a high growth start-up.
The role requires deep understanding of selling enterprise SaaS products and services, as well as experience with consultative, value-led sales motions. Must be able to effectively and independently prospect and build pipeline. Ability to forecast and effectively move deals through the pipeline with pace and quality through a disciplined sales methodology. Experience selling into Contact Centers and Customer Experience-focused organizations to senior economic buyers (C-Level) is a requirement.
Responsibilities:
- Solution Selling - Approach selling from a business solution perspective to ensure that company accurately address the customer/client's true business need in terms of type, scope, levels.
- Customer Acquisition–Translate business goals of new customer acquisition and rapid growth into actionable plans and strategies that reflect the requirements and opportunities within the assigned target accounts. Aligns target account and market opportunities with upstream strategic plans and metrics.
- Consultative Selling - Apply consultative-selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for Company; prepare for client calls in partnership with Practice teams and support the efforts of the team during client meetings.
- Pipeline Management - Build, monitor and orchestrate sales pipelines to ensure continuous population of near- and long-term opportunities; manage the size, shape and quality of pipeline; analyze overall win rates and win/loss ratios.
- Strategic direction -Understand the overall strategic direction and portfolio and assist in customizing solutions based on client needs.
- C-level Partnering - Contribute to enduring executive relationships at the client's organization; establish professional relationships and credibility with key IT and business executives in support of other established relationships with the client.
- Industry and Client Knowledge: -Stay current with industry and competitive research and information to enable rich client dialogue; maintain an understanding of client business challenges, industry trends and markets.
- Develop and implement effective sales strategies that align with the company’s vision and business objectives.
- Oversee the entire sales cycle, from lead generation and prospecting to closing deals and post-sale follow-up, ensuring consistent achievement of sales targets.
- Identify new business opportunities and develop strategies to expand the company’s market presence and customer base.
- Collaborate with marketing, product development, and customer success teams to ensure alignment and maximize revenue growth.
- Build and maintain strong relationships with key clients, understanding their needs and ensuring high levels of customer satisfaction.
- Implement and optimize sales processes and methodologies to improve efficiency and effectiveness.
- Analyze sales performance data and market trends to inform strategic decisions and identify areas for improvement.
- Represent the company at industry events, conferences, and networking opportunities to enhance brand visibility and drive business development.
- Identify potential risks and develop mitigation strategies to ensure the sustainability and growth of the sales function.
- Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree is a plus.
- Minimum of 10 years of experience in sales (experience in a leadership role managing a sales team is a plus)
- Proven track record of achieving and exceeding sales targets and driving revenue growth.
- Strong leadership skills with the ability to inspire and develop a high-performing sales team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strategic thinker with the ability to develop and execute sales plans that align with business objectives.
- Strong analytical and problem-solving skills, with the ability to leverage data to inform strategic decisions.
- Demonstrated ability to work collaboratively with cross-functional teams and build strong relationships across the organization.
- Proficiency in sales methodologies, CRM systems, and sales analytics tools.
- Deep understanding of market dynamics, customer needs, and competitive landscape.
- Experience in managing budgets and resources effectively to achieve organizational goals.
- Strong customer focus with a commitment to delivering exceptional customer experiences
- Ability to travel both domestically and internationally.
$0 - $0 - for Primary Location of USA - NY - New York
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - NY - New York, USA - NY - Remote
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit #J-18808-Ljbffr