Title: Coordinator, Account Management
6 Months
Remote
Will possess basic knowledge of all Managed Care solutions
GMB Routing and Monitoring
Customer outreach through email, over the phone, live chat, and intake form
Manage an average of 10-15 customer cases at a time
Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team
Lead as Managed Care point person on conference calls for pharmacy chains and buying groups
Attend and engage in daily Team huddle
Attend and engage in cross-departmental meetings
Confident, articulate and professional speaking abilities
Maintain structured and organized day-to-day responsibilities
Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts
Acts as an advocate and liaison between the customer and organization
Applies basic concepts, principles and technical capabilities to perform routine tasks
Responsible for identifying and tracking customer pain points
Upholds department SOPs and SLAs and department goals
Able and willing to troubleshoot technical issues
Implement processes that improve overall customer experience
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."