Marketing Services Campaign Manager

Accenture Song Digital Marketing Services professionals help our clients achieve increased operational efficiency and effectiveness for direct marketing communications. In addition, our professionals design marketing programs that help our clients achieve their acquisition, growth and retention objectives across B2C, B2B and B2B2C business models. These technologies typically include campaign management, lead and/or loyalty management, content management, and data management solutions.

The Marketing Services Campaign Manager will liaise directly with client marketing teams and focus on planning and executing marketing strategies within the marketing automation platform. Additionally, they strive to improve key marketing functions to acquire, develop, and retain satisfied, loyal relationships and create economic value.

Key Responsibilities

1. Works with campaign operations, the client, and third-party vendor teams to drive campaign execution from requirements to delivery.
2. Collaborates with Customer Marketing Strategy to confirm feasibility of campaign plans and translates marketing strategy and requirements into business requirements.
3. Creates and manages project plans and timelines to deliver marketing campaigns on time against a campaign calendar.
4. Completes BRD (Business Requirements Documents) which may include targeting and segmentation of the audience, campaign design, monitoring, and key performance metrics.
5. Manages client and team expectations throughout delivery; manages risk and issue escalations related to the campaigns.
6. Manages relationship with the clients marketing team to support campaign planning and execution with the ability to manage integrated campaign delivery timelines.
7. Manages the Campaign Services team off-shore providing campaign technical guidance and clarifying the business need.
8. Reviews campaign metrics and presents trends and insights; works with Customer Marketing Strategy on campaign optimization.
9. Manages demand for services, capacity to deliver services, and client expectations.

Basic Qualifications:

1. Minimum 5-6 years of experience in a marketing services execution role within Direct Marketing, Campaign Management, Marketing Service Provider, Marketing Agency, and/or Marketing Operations.
2. Minimum 4 years of experience collaborating with a team of global marketing services professionals in a fast-paced, deadline-driven environment.
3. Minimum 4 years of experience in a client-facing role.
4. Minimum of 4 years of experience with transactional databases and marketing automation platforms/technologies; e.g. Salesforce Marketing Cloud/Exact Target, Adobe Campaign, IBM Campaign/Unica, Siebel-Marketing, Oracle-CRM-Marketing, SAP-CRM-Marketing, Eloqua, Marketo.

Preferred Qualifications:

1. Experience with HTML.
2. Understanding of marketing strategy with experience in targeting, segmentation, test/control design, campaign analytics, prospect and customer lifecycles.
3. Experienced in the relationship between marketing strategy, customer data, segments, channel, creative, content, and offers and how they interact to drive desired business outcomes.
4. Ability to evaluate concepts and present recommendations to senior leadership.