Senior Director, Transport Network Operations Center

Lumen Senior Director, Transport Network Operations Center - Salem, Oregon

Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.

The Role

The Sr Director, Transport Network Operations Center (NOC) is responsible for leading and managing the Transport NOC team, ensuring the availability, performance, and security of the network infrastructure, and overseeing the resolution of network incidents and problems. The Sr Director of Transport NOC also collaborates with other leaders and stakeholders to align operations and processes with business goals and objectives.

The Main Responsibilities

1. Accountable to identify, triage and resolve customer network trouble situations providing 7x24x365 support.
2. Surveillance and Fault Management - All national transport and international network footprints.
3. Technical resolution coordination across multiple groups including Field Operations, Network Implementation, Enterprise Repair, Events Management, and offnet partners and providers.
4. Plan, implement and assist with activities including network additions, moves, changes, and/or maintenance activities.
5. Utilize data and analytics to identify, prioritize and resolve degraded optical performance issues.
6. Lead and manage the Transport NOC team, including hiring, training, coaching, and performance evaluation.
7. Define and implement NOC procedures, standards, and best practices.
8. Monitor and report on the network availability, performance metrics, and SLAs.
9. Participate and optimize problem management practices to reduce future incidents.
10. Manage the network change and configuration management processes, ensuring compliance and minimal disruption.
11. Plan and execute the network maintenance, upgrade, and expansion projects, ensuring alignment with the network architecture and design.
12. Drive modernization and advancement of NOC capabilities including automation, fault prediction, and utilization of AI/ML to better serve customers.

What We Look For in a Candidate

1. Bachelor's degree in Computer Science, Engineering, or related field.
2. At least 10 years of experience in network operations, engineering, or administration.
3. At least 5 years of experience in leading and managing network operations teams.
4. Expert knowledge of optical technologies and equipment, Transmission (PL), SONET technology, SDH, DWDM, T1, T3, etc.
5. Strong skills in network troubleshooting, analysis, and optimization.
6. Demonstrates clear communication about the importance of the customer and fosters urgency toward customer needs.
7. Ability to build respectful relationships across the organization and with external partners and customers.
8. Experience modernizing network operations through automation and use of AI/ML models.
9. Ability to perform under emergency conditions and manage competing tasks simultaneously.

Legal Statements

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Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Salary Range

Salary Min: 150380

Salary Max: 232160

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions are also eligible for long-term incentive.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.