IT Operations Specialist

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Position Summary:

Are you a tech-savvy individual passionate about maintaining computer systems' reliability and functionality? Join us as an IT Operations Specialist! In this role, you will ensure smooth operation of our in-house computer hardware, software, network, and communication systems, supporting our packaging facility and administrative operations. Responsibilities include installation, configuration, development, maintenance, and documentation of our software, databases, and reporting systems. You will also contribute to implementing new software and hardware solutions.

Key Responsibilities:

• Working knowledge of the production process within the factory and its relationship to the underlying IT systems.
• Maintain reliability and continuously improve factory floor solutions to support the goals and objectives of Packaging operations.
• Install, configure, performance tune, administer, and troubleshoot all in-house computer-related hardware, software, databases, networks, communication, and multimedia systems.
• Support the factory in delivering company data backup, disaster recovery, software licensing, compliance, security, and authorization policies.
• Provide technical support (Tier I and II) for existing factory computer-related hardware, factory floor data collection systems, and business information systems.
• Understand change management in accordance with Good Manufacturing Practice (GMP) regulations.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Have working knowledge and experience with firewalls, routers, SD-WAN, VPNs, layer-2 switches, wireless access points, and DNS/DHCP servers.
• Manage site IT Infrastructure hardware/software inventory in accordance with Nestlé lifecycle policies and practices.
• Manage Active Directory, domain management, user accounts, authentication, and authorization using Organizational Units and Global Policies.
• Work with all levels of factory personnel to provide service and direction on the correct process to resolve internal factory requests related to IT/OT systems.
• Support the coordination, collaboration, and communication with key stakeholders regarding IT solution issues/outages impacting production processes until resolution. Analyze, develop, document, and maintain necessary in-house information and data collection systems.
• Provide demand-based off-hours technical support in alignment with factory off-hours support requirements.
• Partner with the Factory Leadership Team and local engineers to plan and coordinate the local implementation of new and enhanced factory software.
• Develop and maintain technological skill sets related to plant computer systems operation.
• Utilize and promote Agile ways of working.

Experience and Education Requirements:

• High school diploma or equivalent and 5+ years of related experience OR
• 2-year technical degree in Computer Science, Electronics, Computer Technology, or equivalent experience and 3+ years of related experience.

Knowledge in three (3) or more of the following areas:

• Various personal computer (laptops) and peripheral hardware (printers, copiers, scanners, smartboards, tablets/iPads, etc.)
• Local Area Network (LAN) operations, including Cisco IOS, switches, cables, routers, and access points
• Windows operating systems (Servers / PCs)
• Familiarity with office and business information technology (Microsoft Office 365)
• Familiarity with database design and query
• Manufacturing Execution Systems (MES), SCADA, and/or PLCs
• Infrastructure Automation, PowerShell, and Cloud Computing

The approximate pay range for this position is $86,000.00 to $105,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.

Requisition ID: 319871

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.