General Manager - Valley Metro

Minimum Requirements:

• Minimum 10 years as a General Manager, AGM, or senior leadership role.
• Management experience with accountability for safety, performance, and Profit/Loss.
• Bachelor’s Degree or equivalent training and experience.
• Evidence of experience and accountability for emergency planning, incident response, and safety management in a (mode) environment.
• Experience of PPPs is an advantage.
• FRA/FTA/regulator experience.

Skills:

• Inspirational and motivational leader.
• Ability to work well as part of a team.
• Excellent communication, interpersonal, and decision-making skills.
• Fluent in English with excellent written and verbal communication skills.
• Customer-focused with the ability to inspire your team with commitment and enthusiasm.
• Ability to identify and solve problems in a structured and analytical way.
• Experience in dealing with clients and various stakeholders such as emergency services providers.

Key Accountabilities:

Strategic Planning and Mobilization:

• Lead the mobilization of the contract to commence passenger services safely, on time, on budget, and meeting the required contractual milestones.
• Develop the integrated annual business plan within the wider KTA plan, including a review of the bid and future considerations.
• Lead the delivery approach, key milestones, dependencies, scope, effort, resources, budgets, and quality.
• Monitor the delivery of the business plan and performance improvements, leading the creation and maintenance of the monthly visualization room.
• Report monthly to the relevant Manager (RVP or CEO) on the property’s overall performance.

Safety:

• Accountable for the overall organizational safety performance.
• Ensure all relevant statutory and regulatory safety policies are applied and adhered to.
• Drive continuous improvement in safety performance.

Operational Performance:

• Accountable for planning, delivery, and continuous improvement of passenger service delivery.
• Lead the implementation, monitoring, and continuous improvement of operations and maintenance processes.

Customer Satisfaction:

• Accountable for the organization’s overall customer experience.
• Implement, monitor, and maintain customer-centric processes.

Employee Engagement:

• Set the tone of leadership throughout the organization.
• Lead an engaging culture where each individual can work to their full potential.

Economic Performance:

• Accountable for economic performance – budget setting, monitoring, and corrective actions.
• Drive financial improvement across key drivers of performance.

Client Relationship and External Relationships:

• Accountable for the quality of the relationship with the client.
• Manage the contract with the client, ensuring compliance and identifying opportunities for improvement.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screening and physical examination.
• Safety commitment: Safety is a way of life at Keolis.
• Environmental commitment: Keolis is committed to protecting the environment.
• EEO statement: Equal Employment Opportunity to qualified individuals.
• Disclaimer: The above statements are intended to describe the general nature and level of work performed.