Sales Coordinator ( CSR)

Sales Coordinator

Role Overview

The sales coordinator is responsible for supporting the Sales team to create and maintain a trustworthy relationship with our valued clients by providing courteous, knowledgeable, and timely responses to customer inquiries. This includes following and enforcing the terms of the contract, processing transactions, and internally coordinating all customer orders and initiatives. Other tasks involve production coordination to assist with Microsoft AX software.

What you’ll be doing:

1. Develops and maintains a relationship with the client, understanding customer requirements and expectations.
2. Responds to all customer inquiries regarding delivery, specifications, order expediting, etc. in a timely manner.
3. Communicates and implements all terms of sales contract and company policies (i.e. freight, minimum order, returns, etc.).
4. Collaborates harmoniously with internal manufacturing and support staff throughout the order fulfillment and problem resolution process for customers, including logistics, quality issues, credit collection, and management.
5. Ensures ongoing customer satisfaction and resolves any complaints.

Experience and Skills needed:

1. Two years minimum experience in a manufacturing environment: envelopes, printing, packaging, or paper converting is preferred.
2. Highly organized and detail-oriented for a fast-paced, constantly changing environment.
3. Excellent writing abilities and phone manner to interact professionally and courteously with clients/coworkers.
4. Excellent computer skills required in MS Office; Microsoft AX experience is an asset or an ERP system.
5. Effective time management skills and ability to adapt quickly to changing priorities.

We’re surpassing sales goals and just had one of our best quality quarters ever! Come join us!

Job Type: Full-time

Salary: $60,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance