If you’re excited about helping people and want to work in a place where your contributions truly matter, we want to hear from you!
Join us now and be a Customer Support Agent in our team
About Us:
At American Income Life, we believe in making a difference in people’s lives—and that starts with an amazing team! We provide top-tier insurance solutions to working-class families, but what really sets us apart is our commitment to exceptional customer service. We go beyond expectations to make sure our clients feel supported, valued, and heard.
That’s where YOU come in!
The Role:
As a Customer Support Agent, you’ll be the voice of American Income Life. Whether answering questions, solving problems, or just being a listening ear, you’ll provide friendly, fast, and efficient support to our clients. Every day is a new opportunity to brighten someone’s day—and have fun while doing it!
What You’ll Do:
- Answer Inquiries: Be the go-to person for client questions via phone, email, or chat.
- Solve Problems: Find creative solutions to customer challenges, ensuring they feel satisfied and confident.
- Educate Clients: Help customers understand their policies and guide them through our products with ease.
- Build Trust Develop meaningful connections with clients by offering personalized, empathetic support.
- Teamwork: Collaborate with other departments to deliver the best service possible.
- Stay Organized: Keep client records up-to-date and manage multiple inquiries with ease.
Who You Are:
- People-Centered: You love interacting with others and have a natural ability to make people feel comfortable and understood.
- Communicator Extraordinaire: Whether you’re chatting on the phone or typing an email, you know how to get your point across clearly and warmly.
- Problem-Solver: No challenge is too big or too small—you thrive on finding the perfect solution!
- Empathetic & Patient: You know that a little kindness goes a long way and you treat every client with care and understanding.
Bonus Points If You Have:
- Experience in customer service, call centers, or a client-facing role.
- A background in insurance or financial services (not required but always helpful!).
- A positive, can-do attitude that’s contagious!