Software Development Engineer, Full Stack, Customer Engagement Technologies
Job ID: 2820642 | Amazon.com Services LLC
Customer Engagement Technologies (CET) team builds software for a new Customer Relations Management (CRM) software for Amazon Customer Service that uses new cutting edge technologies and ML. Our intention is to reduce cognitive load on the Customer Service Associates while resolving customer issues.
We are looking for Software Development Engineers who are results-oriented, data driven, innovative and passionate at creating new comprehensive customer engagement services/solutions. You’ll work on cool technologies such as GraphQL, Java, Spring and AWS to build the world’s most innovative customer experience solutions.
As a Software Development Engineer on this team, you will collaborate with other experienced and senior software engineers to drive improvements to our technology, design and develop new customer facing products and interfaces, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using our CRM. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building a software system that can be operated at global scale.
At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.
We use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.
We are seeking experienced Software Engineers excited by this opportunity. If this sounds interesting, we’d love to hear from you.
Key job responsibilities
- Build scalable software product to solve business problems
- End-to-end project delivery including design, coding, testing and release
- Software development
- Daily scrum
- Weekly team meetings and tech discussions
- Biweekly sprint planning
- Bimonthly oncall rotations
- Occasional team social and org events
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Posted: October 31, 2024 (Updated about 6 hours ago)
#J-18808-Ljbffr