MH Peer Support Specialist/Admin Support Specialist

Description
This position will be a split between Mental Health Peer Support Specialist - Youth Services (.5 FTE) and Admin Support Specialist II (.5 FTE) at our Crook County Community Mental Health Program in Prineville, Oregon.
Mental Health Peer Support Specialist:
JOB SUMMARY: The Peer Support Specialist will provide support to outpatient mental health clients who are engaged in mental health services, including clients who are discharged from subacute/residential mental health treatment or psychiatric hospitalization, clients with serious mental health issues, and those with higher risk with self-harm and suicidality. The Peer Support Specialist facilitates the development of recovery skills. The Peer Support Specialist provides opportunities for individuals to direct their own recovery process and support the learning and utilization of skills needed to foster recovery. The Peer Support Specialist will be knowledgeable of available service options, will promote the utilization of natural support systems, will facilitate the development of a sense of wellness and self-worth, and will work with a treatment team to promote the goals of the person in services.
ESSENTIAL FUNCTIONS:

1. Directs interactions with clients who are assigned to peer support services, and acts as a role model to clients to inspire hope and share life experiences as appropriate to the recovery process;
2. Telephones contacts, which includes talking with clients who need support, are struggling and may be prone toward self-harm/suicidality or prone to making bad decisions. Also, making reminder calls to clients who are scheduled for assessments, groups, individual sessions, medication management appointments, and other BestCare services;
3. Transportation: Takes clients to some appointments, when appropriate, if approved by supervisor. Transports clients to/from acute care or mental health residential treatment to outpatient services at BestCare. Transports clients to other agencies when they need assistance with accessing benefits (i.e. Social Security Office-Bend, DHS-Aging & Persons w/Disabilities, etc.). Occasionally transports clients to appointment related to Supported Employment services;
4. Identifies recovering person's abilities, strengths and assets and assist them to recognize and use them;
5. Identifies barriers to full participation and focuses on strategies to overcome them;
6. Helps monitor clients who are in residential/higher levels of mental health care, or jail, to stay connected to them and ensure that they remain connected to Crook outpatient mental health services;
7. Referrals to various services, when appropriate (i.e. Food Bank, LINC, primary care/medical services, community college, parenting, etc.);
8. Provides case management services, as needed;
9. Attends program and all staff meetings as well as supervision meetings;
10. Helps clinicians in groups at the office, jail, etc. Provides back-up in groups and other treatment activities, as needed;
11. Helps clients develop and connect to community-based pro-social or wellness-oriented recovery
12. Maintains accurate documentation in the electronic health system (EHS) within agency stated timelines;
13. Other related duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES:

1. Performs work in alignment with the BestCare's mission, vision, values;
2. Supports the organization's commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;
3. Strives to meet Program/Department goals and supports the organization's strategic goals;
4. Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;
5. Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
6. Attends required program/staff meetings and completes assigned training timely and satisfactorily;
7. Ensures that any required certifications and/or licenses are kept current and renewed timely;
8. Works independently as well as participates as a positive, collaborative team member.
9. Performs other organizational duties as needed.

QUALIFICATIONS:
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• High School Diploma (or equivalent)
• Must meet the Oregon Administrative Rules definition of a peer: "any individual who has similar life experience, either as a current or former recipient of addictions or mental health services, or as a family member of an individual who is a current or former recipient of addictions or mental health services."
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

LICENSES AND CERTIFICATIONS:

• Must hold a Peer Support Specialist certification from a State-approved training program or ability/commitment to obtain within six (6) months with referral to IPS training by BestCare
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, nor three (3) or more Type B violations)

Admin Support Specialist II:
JOB SUMMARY: The Administrative Support Specialist II provides welcoming, professional, and direct front-office support as needed in assigned location(s), as well as assisting office staff with guidance on administrative functions, business requests, and resources. May serve as a mentor to other front-office staff, help to resolve lower-level issues, and refer matters to higher level staff as appropriate.
ESSENTIAL FUNCTIONS:

1. Serves as the first point of contact for clients, family members, and others, providing a welcoming and professional demeanor;
2. Attends to appropriate requests of clients using exceptional customer service and client care;
3. Answers multi-line phone system efficiently and professionally, transfers calls, and takes/delivers messages as needed;
4. Is responsible for referral management, including processing of incoming referrals from internal and external parties to gather appropriate information, complete data entry into EMR, make initial contact with the client for scheduling in a timely manner, and closing the loop with the referring party; Additionally manages the referral tracking system and coordinates referrals with psychiatric care and/or other outside specialists;
5. Creates client files as needed, verifies accuracy and completeness of all client data, runs reports for clinical staff to complete files for billing for both the file and EMR database;
6. Organizes and schedules client appoints for all of the team to ensure the schedule is fully booked without double-bookings occurring;
7. Is responsible for management of data entry of clinician case reports into EMR for admittance and discharge;
8. Provides other administrative support including collecting payments, verifying insurance pay sources, verifying demographic information, obtaining client consent forms and releases of information, maintaining client attendance reports, scanning client records into EHR system, preparing and proofing reports, notices, correspondence, overseeing and maintaining office filing system and prescreening mail and faxes;
9. Manages procurement of program supplies/equipment on behalf of the programs, coordinating with approved BestCare vendors, Admin fiscal/operations staff;
10. Maintains supply inventory and orders supplies/tracks expenses;
11. Oversees fiscal coordination with Finance (mgmt. of petty cash, weekly deposits, and managing client payments;
12. Trains new staff on Front Office processes/procedures, maintaining documentation on all process changes and improvements;
13. Schedules and participates in team meetings for administrative purposes, to take notes and coordinate projects with the larger team;
14. Supports the office operating needs and changes with office space and serves as the point of contact for needs/questions of approved contracted vendors such as the landlord, cleaning company, and landscape company;
15. Manages the program team's schedule, including organization of schedule template in EMR, Outlook and Teams platforms;
16. Organizes, manages, and communicates the schedule for community meetings and internal meetings in the conference room;
17. Provides complex, confidential, and specialized clerical and administrative activities in support of the program;
18. May be engaged with entering additional data for MOTs, EAP, Health App organizations, and Problem Gambling data into additional outside platforms;
19. Follows accounting and recordkeeping policies and practices in assigned program;
20. Creates, maintains, and enters information accurately into databases and EHR system;
21. Conducts regular safety inspections and ensures all documentation logs are completed for safety equipment, PPE in stock, utilized/completes safety documentation related to safety aspects;
22. Answers and creates professional emails daily, documents outreach to clients, and documents incoming referrals;
23. Ensures that the reception area and office are kept clean, sanitized, and presentable;
24. Conducts special projects as directed;
25. Other related duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES:

1. Performs work in alignment with the BestCare's mission, vision, values;
2. Supports the organization's commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;
3. Strives to meet Program/Department goals and supports the organization's strategic goals;
4. Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;
5. Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
6. Attends required program/staff meetings and completes assigned training timely and satisfactorily;
7. Ensures that any required certifications and/or licenses are kept current and renewed timely;
8. Works independently as well as participates as a positive, collaborative team member.
9. Performs other organizational duties as needed.

QUALIFICATIONS:
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Assoc. degree or college-level business courses + 2 years' solid business/office experience preferred or HSD (or equivalent) + 4 years' solid business/office experience

LICENSES AND CERTIFICATIONS:

• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)