Immediate need for a talented “AVD (Azure Virtual Desktop) Engineer/SME”. This is a Fulltime opportunity with long-term potential and is located in Raleigh, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-44689
Pay Range: $85k - $97k/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Maintain multiple customer environments.
- Work a minimum of 40 hours a week.
- Update and Manage ticket backlog based on internal policies.
- Crisis Management - Identify any high-priority issues and escalate them to the next level.
- Provide Customer-First experience while utilizing phone calls, emails, and the ticketing system to manage cases.
- Work cohesively with a team as well as all divisions of the company. Customer-first approach.
- Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.
- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
- Be able to independently research and learn new material/ concepts, then share the latest knowledge with the team.
- Be able to listen to, accept, and accurately follow directions from senior engineers.
- Be able to interface with Vendors to achieve resolutions for the customer.
- Be able to upkeep various spreadsheets accurately.
- Assist with creating, reviewing, and updating internal Knowledge Base Articles.
- Provide technical guidance to CSE1s and technicians.
- Provide training to technicians on VDI technologies and procedures.
- Provide technical reviews for RFCs to other engineers on the team.
- Ensure the client(s) environment is fully patched and running compatible components. (OS, Apps, Vmware Tools, etc.)
- Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.
- Be able to receive, understand, and implement advanced technical procedures: Troubleshoot and document.
- Interface with adjacent teams to provide advanced and unique solutions.
Key Requirements and Technology Experience:
- High School Diploma/GED and 7 years’ experience in a related field.
- The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience;
- 9 years’ experience in a related field
- Excellent troubleshooting methodology.
- Excellent communication, presentation, writing, and editorial abilities.
- Excellent organizational and time management skills.
- Flexibility to work alternative days and shifts as needed.
- Manage VDI environments
- Experience with: Citrix, AVD, Horizon, RDS; AVD expertise is a priority for this role
- Willingness to work on a 24x7 on-call rotation schedule.
- AZ-900
- AZ-104
- AZ-140
- Advanced Windows management
- Active Directory - Server roles (installation, configuration, and management), Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, FSMO.
- OS Optimization.
- Server Optimization - Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, I/O, AV management, scheduled maintenance, etc.
- GPO Optimization.
- Log analysis.
- Intermediate Citrix (XenApp) LTSR 1912, 2203
- PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.
- Log analysis
- Advanced RDS
- RDS Gateway, Certificates, Hosts, etc.)
- Ability to manage, renew, monitor, & and configure Certificates on multiple platforms.
- Understanding of Cybersecurity concepts - CVE remediation, environment hardening, etc.
- Nerdio Certification
- Citrix Certified Associate (CCA)
- Legacy Windows OS experience, management, and troubleshooting - 2008, 2012/R2.
- Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud.
- Experience with N-able Management.
- Good understanding of parallel technologies.
- Networking- Fortigate, VPN (Layer 1 and Layer 2), VeloCloud, Firewall.
- Microsoft services - Outlook/ Exchange, Azure AD.
- MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin.
- Veeam Back up and Restoration - Veam Self Service portal, VBR.
Our client is a leading Auto Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
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