SCM Account Executive

THE ROLE:

• This position will report to the: SCM Manager
• Travel Requirement: None
• Location: Bakersfield, CA
• FLSA Status: Exempt
• Shift: VARIES
• Employment Category: Full Time - Regular
• Pay Range: $66,560-$70,000

Generous Brands is dedicated to inspiring people to thrive through the power of vibrant nutrition through its leading brands, Bolthouse Farms, Evolution Fresh and our joint venture with Sambazon. Bolthouse Farms is the preeminent provider of chilled juice, smoothies, and protein drinks. Evolution Fresh - is the premier, cold-pressed juice brand and maker of the new Real Fruit Soda. Through our integrated partnership with Sambazon we produce and sell their high-quality Açaí beverages.
Formerly known as Bolthouse Farms - Generous Brands was born out of the independence from its carrot operations and is poised to be the "World's Largest Beverage Start-Up."
Currently we have 1000 employees located across the country at our hubs/facilities in Bakersfield, CA, Rancho Cucamonga, CA & Chicago, IL.
You can connect with our brands on their socials - Bolthouse Farms (LinkedIn, Instagram and TikTok ) and Evolution Fresh (LinkedIn, Instagram and TikTok).
WHAT YOU'LL BE RESPONSIBLE FOR IN THIS ROLE
The Sales and Customer Account Executive at Generous Brands will work closely with assigned customers, third-party carriers, distribution centers, and various internal departments to achieve the highest level of customer service while enhancing mutual growth and profitability. This includes but is not limited to executing accurate and timely customer fulfillment thorough accuracy of order entry, order shipment, order completeness, invoice accuracy, and resolving disputes involving deductions. This person will be part of a team that works as a liaison with all Bolthouse Farms warehouses and distribution centers ensuring stock is available to meet fill rate goals as well as to insure on time shipping and performance in a proficient manner.

• The nature of this position is to deliver a highly focused customer centric service commitment based on timely and accurate communication and data interchange between the customer, field sales, logistics, operations, and finance. The Sales and Customer Management Representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers while increasing customer service while performing the following duties:
• Maintain key top-to-top relationships with Bolthouse sales team to better understand their needs and enable effective and cost-efficient customer service plans
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Accurately process customer transactions such as orders, quotes or returns
• Provide the resolution of escalated internal and external issues. Act as primary interface point with manufacturing, logistics, operations, and sales management as well as the customer(s)
• Increase sales and average order size by means of up-selling, add-on sales and offering promotional sale items
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Identify trends in customer satisfaction or dissatisfaction
• Handle logistics function such as tracking of shipments and returns
• Provide appropriate communication to customers during times of variability within the lifecycle of an order
• Other duties as assigned

WHAT WE'RE LOOKING FOR
MINIMUM QUALIFICATIONS:

• 2 years customer service and/or sales experience
• Bachelor's degree in business, Logistics, or closely related field
• Computer literacy: Microsoft Office Suite to include Word, and Excel
• Accurate typing and data entry skills
• Proficient use of English language when speaking, reading and writing

ADDITIONAL REQUIRED QUALIFICATIONS:

• Strong interpersonal skills and the ability to handle a high-stress, multi-task environment
• Must exhibit strong degree of professionalism

PREFERRED QUALIFICATIONS:

• Prior experience with JD Edwards is a plus

• Strong problem-solving skills

PHYSICAL DEMANDS:

• Must be able to lift/push-pull/carry up to 20lbs

WHAT WE OFFER
Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.

• Medical
• Dental
• Vision
• Group Life and AD&D
• Voluntary Life and AD&D
• Group Short-Term Disability
• Group Long-Term Disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k)
• Paid Time Off

EQUAL EMPLOYMENT OPPORTUNITY
We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.
REASONABLE ACCOMMODATIONS
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Generous Brands and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: for additional support and guidance.
RECRUITMENT AGENCIES:
Generous Brands does not accept unsolicited agency resumes. Generous Brands is not responsible for any fees related to unsolicited resumes.
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