Program Manager
(3246898)
ABOUT US:
The Schwartz Center for Compassionate Healthcare is a global nonprofit leading the movement to put compassion at the heart of healthcare. The pandemic’s far-reaching impacts have brought new urgency and shown a national spotlight on our efforts to become the pre-eminent comprehensive well-being organization. The Schwartz Center’s expanding focus includes thought leadership and policy development for our healthcare workforce, and a range of programs and training to support caregivers in the improved delivery of patient care. Research shows that when caregivers are compassionate, patients do better and are more satisfied. Caregivers find greater meaning in their work, experiencing less stress and burnout. Hundreds of healthcare organizations in the U.S., Canada, Australia and New Zealand are Schwartz Center members, in addition to more than 200 sites in the U.K. and Ireland that conduct our Schwartz Rounds program. Together, we are helping hundreds of thousands healthcare professionals provide compassionate care to millions of patients and families. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our membership.
ABOUT YOU:
You have an understanding of the healthcare landscape and experience in healthcare. You recognize the myriad challenges facing the healthcare workforce and healthcare organizations today. You have customer service and relationship-building skills. You have strong communication and interpersonal skills. You love coaching, mentoring, and collaborative problem-solving. You’re comfortable interacting with people at all levels within a healthcare organization, from the front line to the c-suite. You’re resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.
ABOUT THE WORK:
The Member Experience Advisor (MEA) is responsible for partnering with Schwartz Center members to ensure their programs such as Schwartz Rounds and Stress First Aid are successful across the member base. This includes regular communication with members, supporting new and current members in implementing Schwartz Center programs. The MEA reports to the Senior Director of Programs and coordinates efforts with the Schwartz Center membership team.
- Support the successful implementation, leadership, and sustainability of Schwartz Center programs at member organizations
- Partner with Assistant Director of Programs and Training Specialist to manage the program training and implementation for Schwartz Center programs
- Advise Schwartz Center members on integration of Schwartz Center programs into their workforce wellbeing strategies
- Cultivate successful, collaborative relationships with membership organizations
- Conduct phone calls, video calls, and meetings with hospital leaders and high-level clinicians who are instrumental to the success of Schwartz Center programs
- Identify new member business opportunities when presented
- Identify new opportunities for Schwartz Center programs, trainings, and resources
- Provide support and facilitation for Schwartz Center educational programs, Facilitation Workshops and Community Connections as needed
- Present at conferences as needed
- Travel (when possible, as needed) to member organizations across the country
Minimum Requirements:
- BA/BS and a minimum of 10+ years of relevant experience (master’s degree preferred)
- A clinical background (desirable but not required)
- Familiarity with the Schwartz Rounds program (desirable but not required)
- Familiarity with Stress First Aid and/or peer support programs (desirable but not required)
- Strong time-management, project-management, communication, and organizational skills
- Sensitivity, good judgment, and relationship-building skills
- Overall standards of excellence in communicating with members and prospects in person, by phone, on video, and through written correspondence
- A customer-service approach to supporting members and colleagues
- Comfort with public speaking and group facilitation
- Ability to think critically and creatively
- Ability to travel (eventually 4 to 6 times per year)
- Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint, Teams, Zoom, and Salesforce
- Experience with learning management systems (desirable but not required)
- Passionate about improving relationships of care and healthcare workforce wellbeing
EEO Statement:
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Primary Location: MA-Boston-MGH Portland St
Work Locations: MGH Portland St 205 Portland Street Boston 02114
Job: Professional/Managerial
Organization: Massachusetts General Hospital(MGH)
Schedule: Full-time
Standard Hours: 40
Shift: Day Job
Employee Status: Regular
Recruiting Department: MGH Schwartz Center for Compassionate Healthcare
Job Posting: Jun 2, 2023
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