Director of Customer Success Account Management- Healthcare

Director of Customer Success Account Management - Healthcare

Overview: We are looking to hire a Director of Customer Success Account Management. Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to places they simply couldn't reach anywhere else. Our mission is to empower every person and every organization on the planet to achieve more. We aspire to build the experiences and tools that make it possible for every professional in any business or role to be much more productive.

Responsibilities:

1. People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Live our culture; embody our values; practice our leadership principles. Define team objectives and outcomes; enable success across boundaries; help the team adapt and learn. Attract and retain great people; know each individual's capabilities and aspirations; invest in the growth of others.
2. Customer Relationship Management: Leads by example through owning operational executive relationships with key customer, partner, and internal contacts. Ensures the customer recognizes value as planned. Anticipates, identifies, and manages potential issues. Expands customer relationships to create cross-sell and upsell opportunities.
3. Technical Relevance: Coaches team members on implementing training plans focused on technical and industry knowledge development. Advises customers on Microsoft technology trends and direction.
4. Customer Success Leadership: Guides team in mobilizing resources for identifying, resolving, and mitigating blockers to accelerate consumption. Coaches team to support customer adoption and active usage of Microsoft products and services.
5. Other: Embody our culture and values.