This job was posted by : For more information, please see: Customer Account Coordinator facilitates the day-to-day business needs of customer(s), proactively providing track and trace services, and following standard operating procedures to problem solve. This position reports to the Strategic Account Manager, or Operations Manager\ Responsibilities\ \Entering orders into the system according to customer standard operating procedures.Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirementsTrouble-shooting any issues arising during the verification process.Escalating issues to carrier or customer account managers in a timely manner when necessary.Escalation of issues via the proper customer channels, as directed by the customer account manager.Customer updates provided as requested.Track and maintain customer records, this could include, but not limited to; customer standard operating procedures, contacts, rates quoted to the customer and freight won versus lost, to contribute to pricing database.Problem resolution directly with client.Setting pick up or delivery appointments and entering appointments in the system.Trouble-shooting any issues arising pertaining to the appointment process.Determining carrier ETA for pick up and flagging any potentially late pick-ups to carrier and customer account managers.Determining carrier ETA for delivery and flagging any potentially late deliveries to carrier and customer account managers.Provide ad-hoc information to carriers as requested, or forward request to carrier account manager if necessary.Duties as assigned by management, this could include, but not limited to; responsibility to cross train with other operations representatives on each others areas of responsibility.Accounts receivable and collections.