Desktop support specialist

Job ID Number: R3916

Employment Type: Full Time

Worksite Flexibility: Remote

Job Summary

As a Desktop Support Specialist, you will be responsible for providing remote hardware and software support.

Job Description

We are seeking a Desktop Support Specialist with 5-10 years of experience to provide hardware and software support for our client. This position is full-time, remote, and a long-term contract. Candidates must be able to work PST hours to support the client.

What You'll Do

1. Respond professionally and courteously to all service requests and areas of the business entities.
2. Utilize remoting tools (Dameware, SCCM, etc.) and remote desktop to provide level 2 technical support to over 110 veterinarian clinics and hospitals.
3. Monitor work queues, open, update, and close ServiceNow incidents.
4. Thoroughly and accurately document the details of user requests or issues, including diagnostic steps performed and the resolution provided.
5. Act as a single point of contact for users of the Information & Technology Department, directing questions and reporting problems regarding services.
6. Install desktop hardware/peripherals and printers.
7. Install individual software packages as needed for all users.
8. Use imaging software to expedite large equipment rollouts.
9. Support other satellite offices, such as various clinical sites.
10. Keep system information up to date in the ticketing system for asset tracking.
11. Rotate on-call schedule with the rest of the team.
12. Install and support various Veterinary Practice Management Software.
13. Assist C-level executives, Directors, Doctors, nurses, etc.
14. Maintain a great attitude and willingness to learn.
15. Communicate effectively in both English and Spanish.

What You'll Need

1. Bachelor's degree in a technical discipline.
2. 5 years of professional work experience.
3. Experience supporting Telecom.
4. Proficiency in MDM, O365 troubleshooting, and user management.
5. Knowledge of data communication and network concepts, principles, and fundamentals.
6. Relevant experience or strong aptitude for building or supporting data networks.
7. Proficiency with LAN, WAN/MAN, data center networks, or wireless networks.