Call Center Manager

Responsibilities:

• Manage and oversee the daily operations of our call center.
• Hire, train, and coach call center representatives to ensure they provide excellent customer service and meet performance goals.
• Develop and implement strategies to increase call center efficiency and effectiveness.
• Monitor call center metrics and performance to ensure customer satisfaction and optimize performance.
• Maintain a positive work environment that promotes teamwork, collaboration, and exceptional customer service.
• Develop and maintain strong relationships with customers, vendors, and other stakeholders.
• Work closely with other departments to ensure seamless communication and collaboration.

Requirements:

• Minimum of 5 years of experience in a call center management role, preferably in the HVAC industry.
• Strong leadership skills with a proven track record of managing a team to achieve performance goals.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Proficient in Microsoft Office Suite and call center software.
• Knowledge of HVAC systems and terminology is a plus.

If you are a highly motivated and experienced call center manager who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center management: 2 years (Required)

Work Location: In person