Pet Adoption Counselor

Abacus Staffing, a leading provider of comprehensive employment/placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.
Job Title: Pet Resource Counselor
Job location: 5585 Sabre Rd, Norfolk, VA 23502
Schedule: Sunday - Thursday 8:00am - 5:00pm
Pay Rate: $19.00/hour
DESCRIPTION:
The City of Norfolk's Department of General Services, Animal Care & Adoption Center is seeking a Full-Time Customer Service Representative/Pet Resource Counselor to serve as a primary point of contact for visitors of the shelter. The ideal candidate for the position will exhibit high levels of customer service and clerical skills. This position involves answering and processing all animal related questions via a multi-line phone and general email inquiries, billing and collection duties, reconciliation of accounts, and maintaining account receivables. The Pet Resource Counselor processes all animal intakes and adoptions at the shelter as well as scheduling medical procedures. Performs general clerical duties and aid as needed to other staff members.
Job duties:

• Serves as the first and last point of contact for the shelter, creating an inviting and educational environment for the public.
• Answers inquiries via phone and email regarding shelter services, hours of operation, donations, trap rentals, city animal licensing, and local low cost spay/neuter and veterinary services.
• Requires the ability to handle incoming animals humanely while accurately determining the animal's breed, sex, and approximate age and weight.
• Ability to learn and utilize shelter management software systems to process stray and surrendered animals from the public and animal control as well as process adoptions, donations, basic accounting and sheltering reports.
• Receives and collects both cash and credit payments for services provided at the shelter. Ability to process the proper change with cash transactions.
• Ability to perform daily fund reconciliation and accounting reports.
• Requires the ability to operate general office equipment.
• Requires the ability to read and understand standard operating procedures, adoption contracts, registration cards, cage or kennel cards, and medical sheets or prescription dosage on medications for the animals.
• Requires the ability to write adoption contracts, quarantine paperwork, complete registration cards and time slips.
• Requires the ability to stand or sit for long periods; to bend, crouch, and/or kneel repeatedly; to lift and carry a minimum of 50 pounds.

Abacus Staffing
Visit us: 360 Southport Circle, Suite102 Virginia Beach, VA 23452
Contact us: (757) 495-3145 (text or call)
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Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.
Why Abacus?

• Competitive Pay Rates
• Excellent Culture
• Meaningful Employment
• Potential for Growth

When you apply, your experience may be considered across business verticals:

• Abacus Staffing - Multi-Client General Staffing
• Abacus Solution Group - Professional Placement
• Harrison Richard Group - Accounting & Finance
• Abacus Security Services

Employment opportunities include a wide range of placement options: project-based, temporary to permanent hire, part-time, contract-basis, direct hire and on-demand placement.
Ideal Candidate will possess:

• Minimum of 6 months experience in this position
• Flexibility to align your experience with a broad range of assignments
• Meet physical, aptitude, educational and minimum experience criteria