Customer Service Representative

Customer Service Representative
Summary: Our client is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will play a vital role in delivering exceptional service to customers and business partners. You will work closely with the local office to schedule services and communicate effectively with offshore teams via Microsoft Teams. Your proactive approach will help ensure smooth daily operations, including route monitoring and issue resolution with contractors.
Opportunity: 26-week contract
Location: Aurora, Colorado
Schedule: Monday-Friday 8-4:30pm
Compensation: $18-18.50/hr.
Responsibilities:

• Assist customers and business partners via telephone and email.
• Handle customer complaints calmly and professionally.
• Diagnose, assess, and resolve problems or issues efficiently.
• Monitor the progress of delivery routes to ensure timely service.
• Scan haul-away pods and verify stamps for accuracy.
• Process changes or cancellations to delivery orders as needed.

Qualifications:

• Proficiency in Microsoft Office programs (MS Project, Word, Excel, PowerPoint).
• High school diploma or equivalent.
• 1+ years of related experience, preferably in a call center environment.
• Strong customer service skills with a proven ability to resolve issues.
• Excellent multitasking and organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Category Code: JN003