At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Job Description
About the Role
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors. You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
- Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies.
- Represent yourself and the H&M brand positively during all customer interactions.
- Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results.
- Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products.
- Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
- Schedule to budgeted hours plan in line with sales budget and commercial activities.
- Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
- Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge.
- Manage store maintenance in a cost-efficient way.
- Ensure all admin routines for both people and operations are handled in a correct way.
Fashion & Trend Awareness
- Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
- Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
- Ensure good understanding of the local area of your store, customers, competition, and fashion trends.
Team & Development
- Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team.
- Complete performance evaluations and succession planning to support business needs & team.
- Retain and share your knowledge and skills with your team.
- Strong collaboration with Area team and store leadership team including VMs.
- Responsible for the teams planning & scheduling.
- Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc.
- Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed.
- Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development.
Retail Operations/ Visual & Commercial Execution
- Ensure a clean and tidy sales floor and back of house.
- Ensure high fashion quality, visual and commercial product presentation, with great garment care.
- Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues.
- Responsible for & supports with the daily opening & closing of store routines and processes.
- Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided.
- Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc. (Instore Care App, Click & Collect, Smart Store etc.).
- Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store.
- Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc.).
Qualifications
Who You Are
- To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others.
- Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics.
- Relevant experience working in a leadership position that you can apply to your role.
- Retail management and retail operations experience.
- Experience collaborating closely with a team.
Why You’ll Love Working at H&M
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
- We are an inclusive company where you’re encouraged to be yourself at work.
- You will have access to a large global talent community, where career growth and aspirations have no limits.
- We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community.
- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.
Additional Information
Compensation : expected base salary range is $68,344-$76,887 annually.
EEOC Code: SLS
Pay Status: Salary Non-Exempt
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.