Customer Service Representative (Re-Supply)

Essential Job Duties and Responsibilities:

• Learns and maintains knowledge of current patient database and billing system
• Has proper phone etiquette and represents VieMed in a professional manner
• Obtains patient demographic and health insurance information; collects co-pay if appropriate
• Enters patient information into the computer system
• Verifies & records insurance benefits
• Maintains a working knowledge of Medicare and insurance regulations and requirements as

communicated by management

• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients/family and Co-Workers
• Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and

procedure

• Answers telephone in a polite and professional manner. Communicates information to appropriate

personnel

• Communicates appropriately and clearly to Manager, and other superiors
• Establishes and maintains effective communication and good working relationship with co-workers

for the patient's benefit

• Utilizes initiative; strives to maintain steady level of productivity; self-mot Organization and

management of Secretary's activities reflect due consideration for the needs of the facility and staff

• Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice
• Manages and operates computer equipment safely and correctly
• Completes other duties, as assigned

Minimum Qualifications:

• High School Diploma required
• Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc

Physical Demands:

• Sitting at a desk
• Operation of office equipment and computer

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.
– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)