Member Services Executive

Member Services Executive
Shifts:
Training : Monday - Friday, 9:00 am - 6:00 pm
Normal : Monday - Friday, 10:00 am - 7:00 pm
Pay Rate : $17 - $18/hour
Experience: Previous experience in similar work environment. Must be computer savvy and able to follow instructions.
Member Services Executive Job Summary :

• Work collaboratively to ensure that members enroll in the various programs and are supported throughout the home health testing process.
• Provide technical assistance with general IT troubleshooting.
• Handling inbound phone and email inquiries regarding account set-up, conducting outbound calls to enroll members and follow up calls.
• Coordination with clinical staff is an essential element of our programs.
• Contribute to operational initiatives and participate in training sessions.

Member Services Executive Responsibilities:

• Respond to inbound calls from members seeking support related to the testing process, including help for setting up their online accounts, questions regarding specific tests and how to administer them and inquiries about their test results.
• Make outbound calls to enroll members in programs and respond to email inquiries.
• Complete system documentation to ensure that member records are complete and accurate.
• Collaborate with the clinical team.
• Adhere to all client program requirements and guidelines as part of standard operating procedure.
• Test system enhancements and new features to ensure they meet Care Team requirements.

Member Services Executive Requirements:

• Must pass assessment provided by client.
• Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry.
• High level of comfort with technology and working knowledge of Google tools.
• Critical thinking and problem-solving skills.
• Ability to work independently in a fast paced, high growth, on-site environment.
• Excellent organizational, written and verbal communication skills.

Compensation / Pay Rate (Up to): $17.00 - $18.00