General Manager

Salary range between $130,000 - $150,000

Huntington Hotel Group is thrilled to share that it is now open for applications for the role of General Manager at the newly opened Residence Inn San Francisco Airport Millbrae Station - All-Suites. We are seeking a candidate with at least 5 years of experience as a Department and General Manager with a branded hotel. While not mandatory, candidates with Marriott brand experience will be given special consideration.

Job Title: GENERAL MANAGER

JOB SUMMARY

Responsible for generating profit to meet or exceed budget expectations while maintaining operational and Guest service standards as prescribed by Huntington Hotel Group.

ESSENTIAL FUNCTIONS Revenue

• Develop, administer, and control the hotel revenue and expense budgets.
• Analyze Profit and Loss and General Ledger statements. Submit P&L Variance Reports in a timely manner.
• Handle certain Top and Target accounts; participate in joint sales calls.
• Provide direction and input, and approve the hotel Marketing Plan; following up weekly.
• Review Top and Target accounts and weekly sales call reports with sales staff.
• Review room inventory management to ensure maximization of room revenue.
• Approve and monitor all negotiated rates.

Hotel Personnel

• Hire, train, counsel, and motivate management employees.
• Ensure proper selection, training, counseling, and motivation of hourly employees.
• Conduct all department head performance appraisals.
• Review all hourly personnel performance appraisals.
• Conduct regular staff meetings.
• Support the dress code standards described in the Standard Operating Procedures for the company.

Guest Service

• Meet with and solicit comments from Guests on a regular basis to determine their level of satisfaction with all Guest services and facilities.
• Monitor results of Guest comment cards. Take appropriate corrective action in a timely manner.
• Follow up on all written Guest complaints. Ensure Guest satisfaction with resolution of the complaint or problem.

Accounting

• Review and approve the hotel payroll.
• Authorize direct bill accounts and monitor the administration of Accounts Receivable.

Hotel Upkeep

• Inspect rooms and property grounds and exterior of buildings on a regular basis for cleanliness and proper preventative maintenance.
• Complete written reports on the status of the property after a Quality Assurance inspection.
• Manage all outside contractors to ensure they are fulfilling their contractual requirements.

Miscellaneous

• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management.
• Ensure that a viable key control program is in place in all hotel departments.
• Know, understand, and enforce compliance with all company Standard Operating Procedures.
• Maintain an active and visible position in the local community and industry.
• Respond to Regional Manager’s requests. Follow up with Regional Manager on a regular basis.

QUALIFICATIONS

• Education and/or Experience: A four-year college degree or equivalent training in hotel department head positions required. Management experience required.
• Language Skills: Ability to read, write, and verbally communicate in English.
• Technical Skills: Knowledge of hotel property management system. Basic computer skills including word processing, spreadsheets, and email.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Certificates, Licenses, Registrations: Valid driver’s license, vehicle insurance.
• Other Skills and Abilities: Experience in meeting deadlines and multiple priorities of business demands as required.

PHYSICAL REQUIREMENTS

• Seeing: Must be able to see well enough to read reports, drive, and use a computer.
• Hearing: Must be able to hear well enough to communicate on the phone and in person.
• Standing/Walking/Mobility: Must be able to stand to operate office machinery. Must be able to move between departments.
• Climbing/Stooping/Kneeling: Must be able to climb four flights of stairs.
• Lifting: Must be able to lift up to 15 pounds.
• Fingering/Grasping/Feeling: Must be able to write, type, and use the phone system.

TRAVEL REQUIREMENTS

• Occasional overnight business travel.