Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood.
The Client Relations and Sales Specialist is an ideal opportunity for those who provide excellent customer service while supporting Intended Parents (IPs) through the logistical and financial aspects of matching with frozen donor eggs. The successful candidate will be responsible for developing relationships with new IP leads as well as maintaining strong relationships with existing clients and business partners.
We are seeking a Client Relations and Sales Specialist join our dedicated Egg Bank team at Pinnacle Fertility in Scottsdale, AZ. This is a full-time onsite position.
RESPONSIBILITIES:
- Build and maintain relationships with Intended Parents, guiding them through the donor egg matching process.
- Respond to new lead inquiries via phone and website, answering questions about our egg bank and closing sales to meet financial targets.
- Accurately manage and update lead information in the CRM/database.
- Provide Intended Parents with key donor information, such as screening status and availability.
- Understand and explain program financial documents, assisting clients as needed.
- Address client concerns and collaborate with management to find solutions.
- Partner with the Manager of Affiliate Growth and Strategy to drive affiliations with external clinics.
- Participate in team meetings and represent the company at industry events or conferences as needed.
- Collaborate on special projects with marketing and data teams.
- Manage medical records carefully, ensuring donor and recipient confidentiality, and comply with HIPAA and FDA guidelines.
- Minimum 2 years of experience in a sales position.
- Exceptional customer service skills and strong communication abilities, with keen attention to detail.
- Commitment to confidentiality with a solid understanding of HIPAA.
- Proficiency in Salesforce, EMR, and Microsoft Office applications preferred
- Strong problem-solving skills and goal-setting abilities.
COMPENSATION & BENEFITS
$60,000-$70,000 annually
The compensation range for this position is between $60,000 - $70,000 per year. Final compensation offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.
DIVERSITY & INCLUSIVITY
At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal-opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.