Business Development Agent - BDA

About Us Steven Automotive Group is a family owned and operated business, who prides themselves on making sure our employees are happy and continue to foster professional development through paid training. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people. Benefits

• 401(k) Plan
• Medical Plan
• Dental Plan
• Vision Plan
• Long & Short Term Benefits
• Accident Insurance
• Life Insurance
• Paid Training
• Opportunities for advancement
• Access to the latest automotive software
• Company & Family Summer Picnics
• Winter Holiday Party

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.