Senior Manager of Operations Strategy

Job Description

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Sr Manager of Operations Strategy to join our ever-evolving Platforms team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer.

About The Team

We are seeking a dynamic and experienced Senior Manager of Operation Strategy to join our team. The ideal candidate will be responsible for driving operational improvements across our partner operations, partner integration, and partner launch functions. This role requires a strategic thinker who can critically assess current processes and technologies, identify areas of opportunity, and implement solutions to enhance partner experiences while increasing the scale of our business.

What You’ll Own

• Partner with the operations leadership team, including partner operations across all segments, partner integrations, and launch teams to ensure smooth and efficient operations.
• Evaluate current processes, technologies, and workflows to identify areas for improvement and implement solutions to enhance partner experiences.
• Develop and implement strategies to increase operational efficiency and scalability while maintaining high standards of quality.
• Define key metrics, targets, and measurements to manage day-to-day business operations and improve transparency of team performance.
• Partner with business analytics teams to produce timely reporting and analytics for the operations teams.
• Create and manage all financial plans, including forecasting and tracking performance. Develop and implement action plans as needed. Be an early-warning system if our current staff capabilities (staff functions, levels, performance) and tools are not sufficient to get us from where we are to where we’re going.
• Develop and maintain staff capacity plans for all Platform Operations functions.
• Collaborate cross-functionally with other teams such as product, engineering, sales, and customer success to drive operational excellence and support company goals.
• Evaluate, procure, and manage technology stack to support the operations teams.
• Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.

What You Bring

• 7+ years’ experience - background in payments operations, customer / partner support, project management, operations consulting, process improvement, and technology implementations.
• Previous experience in a Payments environment strongly preferred.
• Experience working and interfacing with the C-Suite Expertise in project management, including designing, implementing, and managing projects.
• Change management experience - demonstrating the value, creating trust, and achieving adoption.
• Experience in organizing, influencing, and directing multiple teams and departments.
• Ability to draw insights from unorganized information and help drive process improvements accordingly.
• Strong communication skills, both written and verbal - ability to clearly articulate business issues and recommend / synthesize solutions.
• Self-starter, motivated by achieving measuring and goals within the team setting. Strong desire to make the entire team successful.
• Knowledge of Salesforce, HubSpot, Jira, Asana, Zendesk, MS Office Suite.
• Bachelor’s degree in business (or related field).

Worldpay Perks - What We’ll Bring For You

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.

What Makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.