5 days onsite in ATL GA
Responsibilities:
Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions and configurations.
Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
Installs, configures, maintains, and troubleshoots network services and devices.
Performs inspections and upgrades.
Develops and maintains documentation.
Has strong technical aptitude about troubleshooting and testing activities related to network services and
interact with customers to resolve network issues
Aptitude to perform troubleshooting, testing, scripting and coding.
Assists with systems, provides support without direction, and support modifications/changes to configuration.
Reports to the NOC Manager, or the Run or Build Manager of Network Services.
Performs other duties as required
Minimum Qualifications:
- A bachelor's degree in computer science, computer engineering, or related field, and three years of related IT experience, OR an equivalent combination of education, training, and experience.
PREFERRED QUALIFICATIONS:
IP - Understanding of the OSI network model and the mechanics of the IP Protocol
Ethernet - Understanding of the OSI network model and the mechanics of Ethernet
Layer 1 - Understanding of transmission media
Linux/Unix shell/cli orientation or experience
Experience or exposure to Ethernet & IP protocol analyzers like Wireshark, tcpdump, etc.
General understanding of IT security challenges as they relate to data networking
Awareness of network monitoring protocols and their use
Ability to display an aptitude for learning and a troubleshooting, and debugging mindset
Practical knowledge of DHCP in operational environments
Understanding of DNS requests and the types of available records needed to meet user needs
Experience with incident management systems to track and manage workflow
Understanding of Service Management practices in an operational setting
Willingness to learn new technologies and maintain industry knowledge
Understanding of the importance of diligence in documentation in an operations setting