Senior Property Manager

Founded in 1993, DivcoWest is a multi-disciplinary real estate investment firm headquartered in San Francisco, with offices in Los Angeles, Menlo Park, Boston, Washington DC, Austin, and New York City. Known for our long-standing relationships and track record of success in innovation markets, DivcoWest combines entrepreneurial spirit with an institutional approach.

DivcoWest aims to create environments that inspire ingenuity, promote growth, and enhance the health, happiness, and well-being of all people. A disciplined code of ethics is at the core of all that we do. We believe that the collective energy of a diverse team is what drives our creative ideas and solutions.

Summary

DivcoWest is seeking a dynamic, organized professional to join our commercial property management team working at The Quad—one of three campuses in The Sand Hill Collection (SHC) in Menlo Park ( ). The Senior Property Manager (SPM) position requires someone who is passionate about tenant (member) relations and is comfortable in a high-touch, busy environment that includes interaction with people at various levels within and outside the organization.

The SPM reports to the General Manager-Member Experience .

This role requires 5 days in the office at our Menlo Park, CA location.

Responsibilities

• Manage a Hospitality Services Coordinator including supervision, training, and development.
• Responsible for day-to-day operations of the campus including security, engineering, janitorial and all aspects of maintenance and repairs.
• Conduct property inspections and solicit bids for work via Procore platform.
• Negotiate and prepare all vendor services contracts and competitively bid vendor services annually, biannually, or as otherwise required via Procore platform.
• Oversee lease administration to ensure accurate records. Audit member and vendor certificates of insurance.
• Establish and maintain a member relations program that is innovative and fosters tenant retention in collaboration with the General Manager-Member Experience.
• Respond to inquiries regarding lease terms, billings, repairs, and escalations.
• Respond to owner and member requests and/or concerns; create and maintain favorable landlord/member relations.
• Review and approve all invoices via Nexus Payable to ensure proper control of expenditures and implementation of annual business plan.
• Train, supervise and manage building staff.
• Collaboration in preparing lease abstracts for new member files, review monthly rent roll for accuracy.
• Maintain accurate financial records using MRI accounting software.
• Review monthly financial statements to ensure accurate reporting. Collaborate with the regional Assistant Property in preparing the monthly operating reports by explaining budget variances in revenue, expenses and other financial issues associated with the campus.
• Create annual operating budgets and reconcile operating expenses. Work with engineering to identify capital projects.
• Manage construction of capital projects, tenant improvements and any other work required in the building.
• Implement and oversee sustainability initiatives at the property. Track initiatives via Measurable, sustainability management platform.
• Collaborate with the regional Assistant Property Manager to monitor rent collection and pursue delinquencies, including serving legal notices as necessary.
• Support leasing program by facilitating tours and fostering positive relations with brokers.

Qualifications

• 10+ years of experience in Commercial Real Estate Property Management preferred.
• Excellent leadership and customer service skills with the ability to maintain a positive attitude and work both independently and as part of a team are a must.
• Dedication and attention to detail is required.
• MRI, Building Engines and Nexus or similar systems experience preferred.
• Knowledge of general accounting and financing.
• Ability to work successfully under pressure, and effectively prioritize and manage time and workload to meet property and client needs.
• A desire to work within a diverse, collaborative, and professional environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for extended periods; and extend hands and arms in any direction. Occasionally the employee is required to lift objects that weigh up to and potentially more than 50 lbs, safely maneuver active construction zones, climb up/down ladders, and walk up/down multiple flights of stairs.

Compensation:

• Annual bonus opportunity
• Full benefits
• 401k
• Unlimited paid time off

Divco West Services, LLC (“Company”), an equal opportunity employer, is committed to equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, pays, and administers all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment. This policy and the law prohibit employment discrimination against any employee or applicant on the basis of any legally protected status outlined above.