Assistant General Manager

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Stock options plan
• Vision insurance

Teamwork & Communication:

• All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA).
• Provide a strong sense of leadership in all Gin & Luck activities – lead by example.
• Maintain effective communication with ownership, management, leads, and all staff.
• Maintain a reasonable response time for all communication. At minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response.
• Meetings: Weekly L-10 attendance in person or by phone, monthly meeting cadence with FOH Leads, quarterly meeting cadence with all FOH staff.
• Maintain a reasonable schedule with flexible availability. 5 days on, 1 day on a call, one day off, early mornings, late nights and holidays.

Service Standards:

• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; build relationships with preferred patrons; maintain good community relations.
• Respond immediately and directly to all customer complaints. Every negative comment or reaction will be addressed by a manager and no customer leaves unhappy.
• Implement company policies and standard operating procedures (SOP).
• Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.
• Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company.
• Assist management team in the creation of daily and weekly cleaning duties as well as open and closing responsibilities for each FOH position.
• Monitor all FOH positions in opening and closing responsibilities and service standards.
• Along with the GM and EC, implement and oversee floor staff programming (service and hospitality standards) to ensure all aspects are met and exceeded.
• Be capable of covering any floor position when needed (for emergency purposes only).
• Monitor restaurant and kitchen flow in regard to timeliness during business hours.
• Assist in the oversight of all daily/nightly operations, all spaces, FOH/BOH/Bar at all times.
• Oversight of quality control of food, beverage and service offerings.
• Monitor service standards and implement service-related training.
• Event oversight and execution when necessary. Includes: communication with Event Coordinator, pre-shift, host communication, set up and breakdown, billing and service execution, ensure client satisfaction.

Administrative Duties:

• Meet with the admin and leadership team monthly to review P&L’s and ensure all targets are being hit and proactively plan improvements.
• Participate in marketing initiatives and activations as needed.
• Opening and/or closing manager duties; reports, money, shift reports, closing of all Death & Co. spaces (lobby, garden, suite 6a, events).
• Oversight of daily labor costs with direction from GM and Executive Chef.
• Support General Manager (GM) in hiring of all FOH positions led by the 5 Death & Co. core values.
• Oversight of Floor Managers and Head Bartenders and Leads.
• Assist in maximizing company profitability with a target margin consistent with annual projections. Establish and monitor financial cost controls.
• On-boarding and training oversight of all new hires in FOH positions (bartender, server, back server, runner, barista, host); coordinate with Head Bartenders to schedule bar-specific training; coordinate with Lead Barista on café-specific training. Utilize Floor managers for test and quiz writing and grading as necessary.
• Implementation of staff education (product knowledge and tastings, menu changes, service standards, purveyor visits, quizzes etc.).
• Responsible for nightly pre-shift and education with direction from GM and EC. Menu design and coordination.
• Assist in the implementation of purveyor collaborations and programming.
• Ensure reports are sent each day for all departments – respond to all immediate action items noted in reports.
• Handle all TOCK reservation system maintenance and operation. Train staff on how to best utilize the TOCK system (hosts and all auxiliary staff).
• Back of house Lightspeed POS maintenance.
• Scheduling of all D&C FOH staffing (including events staff) to be put into R365 no later than Tuesday for the up and coming month (4 weeks out).
• New Hire Training program oversight (trainees, timelines, tests etc.).
• Assist GM to monitor, evaluate, record and respond to customer reviews via email, phone and online apps.
• Implement disciplinary action with supervision from General Manager when necessary.

Nightly Floor Responsibilities:

• Monitor flow of guests to tables, bar, Garden, and Suite 6a.
• Monitor timeliness of food and beverage arrival at table.
• Monitor service standards.
• Engage with customers.
• Assist with outside door control.
• Assist staff when and where needed; if someone is in the weeds, that is where the manager should be or that is where the manager should send help.
• Constantly read the body language of our guests.
• Constantly read the body language of our staff.
• Run food, run drinks, bus tables, water tables, re-water tables, expo drinks, greet guests, take food and drink orders.

Reporting Structure:

• Assistant General Manager reports to General Manager and Operations Manager.
• Assistant General Manager works in tandem with other FOH management, leads and staff.

Compensation and Benefits:

• 75-80k Salary per year.
• Gin & Luck Medical, Dental, Vision benefits.
• Paid Time Off.
• Death & Co will provide and cover up to $100 of related carrier costs for the Front of House Manager’s cell phone, to be expensed by the employee for reimbursement.
• The Front of House Manager is entitled to a variable bonus program held against operating profit targets.

Physical Demands:

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.