750 Independence Blvd.
Virginia Beach, VA 23455, USA
The primary purpose of the Branch Manager position is to provide excellent quality service to current and potential Credit Union members. The Branch Manager is responsible for working with staff to meet or exceed sales and service goals, providing quality service to the members, coaching and developing assigned staff, and overseeing daily operations of the branch. Other duties include opening new accounts for members to include but not limited to: loans, IRA’s, and certificates; resolving problems with members’ accounts, interviewing loan applicants, processing loan requests, responding to members’ requests in a timely, professional manner and performing other duties as requested.
Responsibilities include:
- Leads the branch team in daily operating functions.
- Supervise branch staff, including Assistant Branch Manager, Lead Teller, MSRs and Tellers.
- Serve as a liaison between the member and the credit union by responding to member requests, problems/concerns in a timely and professional manner.
- Cultivate and maintain solid member relationships through service excellence, identifying and anticipating member needs and making product recommendations.
- Lead sales and service initiatives and on-boarding efforts.
- Coach staff on service excellence, referrals and branch goals.
- Conduct sales meetings and lead by example.
Required Qualifications:
- High School education or equivalent
- Minimum of 3-5 years of related experience within a financial setting
- Familiar with Credit Union products and services. Extensive knowledge of Credit Union policies and processes; awareness of Credit Union vision and long-term goals; knowledge of duties and responsibilities of Member Service Representatives and Assistant Branch Manager.
- Acceptable credit rating and criminal background check
- NMLS Certification within 30 days of hire
Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It’s On Me, and One Team.
This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.
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