Customer Service - Civil

Salary: $16.36 Hourly
Location : West Palm Beach, FL
Job Type: Full-Time
Job Number: 2024-01548 - External
Department: Circuit Court Civil
Opening Date: 10/15/2024
Closing Date: 10/29/2024 11:59 PM Eastern
Description
Do you possess excellent communication skills and thrive in a fast-paced environment? Then this exciting opportunity it for you!
The Circuit Civil department is seeking a Court Specialist IV to join their dynamic team at the front counter. In this role you will have the opportunity to learn more about the legal documents that are filed in Circuit Civil cases and how they are vital to the progression of the case, gain knowledge on legal terminology and legal jargon, and more importantly be a part of someone's very special day by performing wedding ceremonies in our beautiful Lilly Pulitzer marriage room!
If you enjoy problem-solving and delivering exceptional customer service, we invite you to apply and become a part of our Circuit Civil team!
Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include:

• Generous paid time off and 17 paid holidays - yes you read that right!
• Superior health care plans with lower costs to you
• Retirement choices through the Florida Retirement System and deferred compensation plan
• Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• Tuition Reimbursement
• Qualifying employer for

At the Clerk of the Circuit Court & Comptroller's Office you can:

• Work with a purpose
• Give back to the community
• Be part of a family
• Build your skills
• Pursue career advancement opportunities
• Reach your professional and personal goals

Examples of Essential Functions

• Assists Court Specialist Lead and management team with quality control overall departmental efficiency and procedural development as needed
• Assists with the training of new front counter employees
• Assist with Vital Statistics Report and other Marriage License related reports
• Screens indigency applications; determines whether to grant deny or refer to the Court
• Processes new cases including multiple case types and transfers from other courts/venues; collects applicable fees; assigns case types; indexes parties and associating attorneys; handles specialized processes/procedures
• Processes marriage licenses; generates and issues licenses; performs marriage ceremonies for all customers; cashiers related fees; records licenses into the Official Records
• Issues and processes summons and other documents; cashiers related fees
• Processes car personal property bonds surety bonds and cash appearance bonds; screens paperwork for sufficiency; issues bond forfeiture judgments; issues certificates and certified copies
• Processes Judicial reassignments/recusals; updates system; issues notice of reassignment; notifies newly assigned Judge and parties/counsel of the change
• Processes and issues Foreign Subpoenas
• Processes bail bond agent registrations
• Issues certified copies
• Administers Oath
• Assists customers in person and by phone

Typical Qualifications
High school diploma (or GED), supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment; or an equivalent combination of education, training and experience. Some vocational or college courses preferred. Once qualified, deputization may be required to perform the assigned functions.
Knowledge, Skills and Abilities
Attention to Detail
Communications skills
Time Management
Teamwork
Cashiering
Supplemental Information
Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at or 561 355 4172.
The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans' Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty and shall apply only to a veteran's first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller's Office values the service veterans and their family members have given to our country and that the Clerk's office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans' Preference Claim Form and required documentation prior to the position's posted closing date. Hiring decisions are based on qualified candidates' non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans' preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans' Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans' preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.
The Clerk of the Circuit Court & Comptroller, Palm Beach County is an elected official. While the office is considered local government, the culture is similar to business operations in a private or public company. Our divisions are winning awards, solving problems, and improving the processes for our customers. For their service, the total compensation package for our employees includes a competitive salary with retirement benefits, comprehensive benefits package, training and more.
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