Harley-Davidson Sales & Finance Manager

The House of Harley-Davidson is a growing full-service Harley-Davidson dealership offering Vehicle Sales, Parts & Accessories, Service, Clothing and collectibles. House of Harley-Davidson is committed to providing a positive motorcycling experience for every customer. We offer competitive health benefits, sick/vacation pay and 401K.

Summary Description

Manage employees and operations of the Sales/F&I department.

Key Result Areas

• Sales and Finance department operations
• Customer Service
• Management and Leadership

Major Duties and Responsibilities

• Oversee and direct the business office operational activities related to providing finance, insurance and extended service plans.
• Produce acceptable levels of revenue and profits for the dealership by selling finance, extended service plans, GAP insurance and maintenance plans.
• Assist in sales, trade-ins, and delivery of all new and used vehicles.
• Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork.
• Become familiar and efficient with all phases of the computer system required for sales/F&I.
• Maintain clean efficient facilities.
• Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Institute a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
• Develop and ensure use of a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
• Maintain sales follow up programs.
• Maintain budgeted revenue and expense objectives.
• Provide reports to General Manager as requested.
• Develop monthly and annual objectives for the department in collaboration with General Manager.
• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees and other managers.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the business.
• Focus on quality.

Qualifications and Job Requirements

• 2 + years progressive experience within the sales/F&I department of a motor vehicle dealership.
• Prefer knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

Physical Demands

• The noise level in the work environment is occasionally loud.
• Occasionally requires the ability to balance and push a 700+ lb. motorcycle.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.

Job Type : Full-time, Commission

Pay : $55,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Every weekend

Supplemental Pay:

• Commission pay

Ability to Relocate:

• Anchorage, AK 99517: Relocate before starting work (Required)

Work Location: In person