Company:
State of Pennsylvania
Location: United
Closing Date: 30/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Salary: $54,181.00 - $59,599.10 Annually
Location : Allegheny County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2024-10281-L0542
Department: Local Government
Division: HS Allegheny Co Spt Ad
Opening Date: 10/25/2024
Closing Date: 11/7/2024 11:59 PM Eastern
Job Code: L0542
Position Number: 80012086
Union: Non Union
Bargaining Unit: LG
Pay Group: LG
Bureau / Division Code: 88215000
Bureau / Division: Allegheny County Administrative Support
Worksite Address: One Smithfield Street
City: Pittsburgh, Pennsylvania
Zip Code: 15222
Contact Name: Serena Malahoo
Contact Phone: 412.350.6419
Contact Email:
THE POSITION
Are you impassioned about ensuring that allegations of discrimination, harassment, and retaliation are heard and thoroughly investigated? Join a team of hard-working individuals at the Allegheny County Department of Human Services, Human Resources (DHS/HR). We are looking for self-starters who have a working knowledge of HR principles & practices, conflict resolution, complaint investigation, policy interpretation, and policies. Bing your skills to the table and thrive!
DESCRIPTION OF WORK
This role is responsible for performing a broad range of employee relations personnel functions utilizing independent judgment by Investigating charges of discrimination, harassment, and retaliation filed with the Equal Employment Opportunity Commission (EEOC), PA Human Relations Commission (PHRC), and the PA State Civil Service Commission (SCSC) by current and former employees. Work includes coordinating the DHS Performance Management process; reviewing mid-year, probationary, annual, and self-performance reviews returned by DHS supervisors or staff; serving as the Learning Management System (LMS) Administrator; and working in conjunction with the DHS Performance Improvement Manager.
This position also oversees the progressive discipline process by coordinating with management and staff. Work involves interpreting and implementing county leave policy and the Family and Medical Leave Act when answering questions, providing information to employees and supervisors. Additional duties include but are not limited to conducting orientation and onboarding for all DHS new hires, preparing salary surveys and demographic reports, and attending any meetings, seminars, in-service trainings, as requested.
Work Schedule and Additional Information:
QUALIFICATIONS
Minimum Experience and Training Requirements:
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATIONYou may only apply/test once for this posting. Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
Do you possess one or more years of full-time experience in the performance of technical human resource duties at the journeyman level?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much graduate coursework have you completed in human resources; public, business, or hospital administration; labor or industrial relations; industrial engineering; management; any field of psychology (industrial/organizational, assessment, educational, applied, etc.); any field of law (employment, criminal, corporate, etc.); educational or vocational counseling; or other fields closely related to human resources? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
04
CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
WORK BEHAVIOR 1 - PROVIDE TECHNICAL PROCESS ASSISTANCE
Provide technical process assistance to staff in their use and interface with other computer systems; update computer programs by working with other DHS offices/bureaus to ensure all programs interface with other DHS computer programs/systems; and serve as the single point of contact for all computer problems related to these systems.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
1. The name of the employer(s) where you gained this experience2. Your experience providing technical process assistance or serving as point of contact3. The type of computer usage and problems (HR related or other)4. Your specific duties and responsibilities
07
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
1. College/University2. Course Title3. Credits/Clock Hours
08
WORK BEHAVIOR 2 - ANALYZE PROGRAM DATA
Gather, organize, and analyze pertinent program data such as legislation, policies, procedures, staffing, operations, program measures, contracts, target populations and program impacts, in order to create charts, graphs, and reports to be used in program, fiscal, and policy analysis.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
1. The name of the employer(s) where you gained this experience2. Your role in gathering, organizing or analyzing program data3. Your role in creating charts, graphs or reports4. Your specific duties and responsibilities
10
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
1. College/University2. Course Title3. Credits/Clock Hours
11
WORK BEHAVIOR 3 - CONDUCTS INVESTIGATIONS
Conducts investigations of allegations of discrimination, harassment, and/or retaliation by interviewing individuals involved in the case to obtain information that would either indicate or unfound the allegations, examines records or other documents, and prepares findings of fact.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
1. The name of the employer(s) where you gained this experience2. The type(s) of investigations you conducted3. The actual duties you performed related to the level of performance you claimed on this Work Behavior4. Your level of responsibility
13
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
1. College/University2. Course Title3. Credits/Clock Hours
Required Question
Location : Allegheny County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2024-10281-L0542
Department: Local Government
Division: HS Allegheny Co Spt Ad
Opening Date: 10/25/2024
Closing Date: 11/7/2024 11:59 PM Eastern
Job Code: L0542
Position Number: 80012086
Union: Non Union
Bargaining Unit: LG
Pay Group: LG
Bureau / Division Code: 88215000
Bureau / Division: Allegheny County Administrative Support
Worksite Address: One Smithfield Street
City: Pittsburgh, Pennsylvania
Zip Code: 15222
Contact Name: Serena Malahoo
Contact Phone: 412.350.6419
Contact Email:
THE POSITION
Are you impassioned about ensuring that allegations of discrimination, harassment, and retaliation are heard and thoroughly investigated? Join a team of hard-working individuals at the Allegheny County Department of Human Services, Human Resources (DHS/HR). We are looking for self-starters who have a working knowledge of HR principles & practices, conflict resolution, complaint investigation, policy interpretation, and policies. Bing your skills to the table and thrive!
DESCRIPTION OF WORK
This role is responsible for performing a broad range of employee relations personnel functions utilizing independent judgment by Investigating charges of discrimination, harassment, and retaliation filed with the Equal Employment Opportunity Commission (EEOC), PA Human Relations Commission (PHRC), and the PA State Civil Service Commission (SCSC) by current and former employees. Work includes coordinating the DHS Performance Management process; reviewing mid-year, probationary, annual, and self-performance reviews returned by DHS supervisors or staff; serving as the Learning Management System (LMS) Administrator; and working in conjunction with the DHS Performance Improvement Manager.
This position also oversees the progressive discipline process by coordinating with management and staff. Work involves interpreting and implementing county leave policy and the Family and Medical Leave Act when answering questions, providing information to employees and supervisors. Additional duties include but are not limited to conducting orientation and onboarding for all DHS new hires, preparing salary surveys and demographic reports, and attending any meetings, seminars, in-service trainings, as requested.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year of experience in the performance of technical human resource duties at the journeyman level, including experience in the area of the parenthetical; and a bachelor's degree; or
- Any equivalent combination of experience and training.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.
- You must pass a background investigation.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at
- 711 (hearing and speech disabilities or other individuals).
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
Do you possess one or more years of full-time experience in the performance of technical human resource duties at the journeyman level?
- Yes
- No
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much graduate coursework have you completed in human resources; public, business, or hospital administration; labor or industrial relations; industrial engineering; management; any field of psychology (industrial/organizational, assessment, educational, applied, etc.); any field of law (employment, criminal, corporate, etc.); educational or vocational counseling; or other fields closely related to human resources? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- 30 credits or more
- Less than 30 credits
- None
04
CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
- Yes
WORK BEHAVIOR 1 - PROVIDE TECHNICAL PROCESS ASSISTANCE
Provide technical process assistance to staff in their use and interface with other computer systems; update computer programs by working with other DHS offices/bureaus to ensure all programs interface with other DHS computer programs/systems; and serve as the single point of contact for all computer problems related to these systems.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience providing technical process assistance to staff and serving as the point of contact for human resource related computer usage and problems.
- B. I have experience providing technical process assistance to staff and serving as the point of contact for non-human resource related computer usage and problems.
- C. I have successfully completed college-level coursework related to database administration or support services and training.
- D. I have NO experience or training related to this work behavior.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
1. The name of the employer(s) where you gained this experience2. Your experience providing technical process assistance or serving as point of contact3. The type of computer usage and problems (HR related or other)4. Your specific duties and responsibilities
07
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
1. College/University2. Course Title3. Credits/Clock Hours
08
WORK BEHAVIOR 2 - ANALYZE PROGRAM DATA
Gather, organize, and analyze pertinent program data such as legislation, policies, procedures, staffing, operations, program measures, contracts, target populations and program impacts, in order to create charts, graphs, and reports to be used in program, fiscal, and policy analysis.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience gathering, organizing, and analyzing program data to create charts, graphs, or reports for use in program, fiscal, or policy analysis.
- B. I have experience creating charts, graphs, or reports for use in program, fiscal, or policy analysis.
- C. I have successfully completed college-level coursework related to statistics or economics.
- D. I have NO experience or training related to this work behavior.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
1. The name of the employer(s) where you gained this experience2. Your role in gathering, organizing or analyzing program data3. Your role in creating charts, graphs or reports4. Your specific duties and responsibilities
10
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
1. College/University2. Course Title3. Credits/Clock Hours
11
WORK BEHAVIOR 3 - CONDUCTS INVESTIGATIONS
Conducts investigations of allegations of discrimination, harassment, and/or retaliation by interviewing individuals involved in the case to obtain information that would either indicate or unfound the allegations, examines records or other documents, and prepares findings of fact.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
- A. I have experience conducting investigations of allegations of discrimination and/or harassment. My duties included conducting interviews, examining records or other documents, and preparing findings of fact.
- B. I have experience assisting others in conducting investigations of allegations of discrimination or harassment. My duties included assisting with interviewing individuals involved in the case and examining records or other documents.
- C. I have successfully completed college-level coursework or training related to investigation procedures or rules of evidence.
- D. I have NO experience or education related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
1. The name of the employer(s) where you gained this experience2. The type(s) of investigations you conducted3. The actual duties you performed related to the level of performance you claimed on this Work Behavior4. Your level of responsibility
13
If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
1. College/University2. Course Title3. Credits/Clock Hours
Required Question
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State of Pennsylvania