Company:
Axelon
Location: Irving
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Contact Center- Education Finance Loans (Onsite)
Location: Irving, TX
Job Description:
Required Skills:
Other characteristics include:
Location: Irving, TX
Job Description:
- This department handles incoming calls in regards to Education finance loans.
- The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
- The contractor will also be responsible for promoting and proceeding with over the phone applications.
- This position will require someone who can problem solve, troubleshoot, and proactively assist customers.
- Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt as well as personal loans for debt consolidation.
- These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
- Handle sales calls from prospects and customers who have a need for any of the Consumer Lending Products.
- Incumbent will assess customer needs through the established Sales framework to identify, advise and recommend solutions for our customers and prospects.
- Ensure follow up and follow through with both Internal and external customers is occurring to include pipeline management.
- Serve as the key contact for the borrower throughout the application process. Meet and exceed established volume goals.
- Identify cross-sell opportunities on all interactions and deepen customer relationships.
- Familiarize themselves on new and existing products, services and procedures.
- Must be fully knowledgeable on all of the required disclosures and regulatory requirements that pertain to the products we offer.
Required Skills:
- 2 years sales experience in financial services.
- Customer Service Experience.
- Proficient PC skills, including MS Office experience.
- Previous Sales or Call Center experience is also a plus. This position is within a call center with call volume between 50-70 calls per day.
- Candidates must have excellent communication skills and be able to work in a fast paced environment.
Other characteristics include:
- Desire to meet and exceed sales objectives/goals.
- Ability to articulate what we have to offer our existing or potential customers.
- Confidence and conviction in our product to advise clients on financial resolutions to meet their needs.
- Positive attitude and high energy level.
- Able to work with minimal supervision.
- Ability to learn and share new concepts quickly.
- Proactively assist customers in finalizing their loan.
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Axelon