Join the excitement behind the launch of a NEW dog grooming and wellness care franchise coming to South Tampa!
Who we are: Scenthound's mission is to provide routine hygiene & wellness care, so dogs live a longer, happier life! We are not just groomers or a doggy spa, but an essential trusted provider of hygiene and wellness care. We are changing the space in dog wellness by making routine hygiene and preventative care accessible for all dogs, so you can love a clean, healthy dog.
About the Position:
Are you looking for an opportunity to make a difference in the lives of dogs and dog owners through preventative routine care and wellness? The store (Scenter) manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service to dogs and dog parents.
Location: 3830 W. Neptune, Tampa 33629
This position requires:
- Management experience
- Exceptional communication skills
- Customer service experience (pet, retail, or restaurant)
- Strength to lift up to 70 pounds; stamina to stand for long periods of time
- Scheduling/Time Management experience
- Reliable transportation
- Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio (employee scheduling), Average Ticket Price, Rebook Ratio, etc.
Tasks:
- Drive membership sales through health and wellness education
- Maintain a knowledgeable team that prioritizes dog wellness and safety
- Provide leadership, guidance, and mentorship for the Scenter employees
- Drive employee development through leadership, training, and performance reviews
- Uphold quality standards through hands-on participation, employee audits, and training
- Promptly and accurately communicate information from upper management to your team
- Identify when/where help is needed and provide assistance to keep Scenter on schedule
- Create an environment conducive to teamwork, open communication, and Scenthound values
- Manage customer expectations; Resolve customer concerns
- Ensure the safety of dogs and team members at all times
- Adhere to Scenthound sanitary and cleaning practices
Skills and Abilities:
- Effective communication with team members and dog parents
- Leadership, coaching, mentorship
- Recruiting, hiring, and creating a happy and effective team
- Time-management/Scheduling – ability to efficiently and effectively manage employees' schedules and customer appointments
- Problem-solving
- Attention to detail
- Computer/technology proficiency
- Accountability; hold oneself and others to a high quality of services
Benefits:
- Bonus based on performance
- Competitive salary PLUS tips AND performance bonuses
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership